Alma Carmona

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted patients with self-administered medications.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

• In charge of orders via phone, mail, fax and all websites daily.
• Maintained business operations by communicating with coworkers and managers.
• Greeted visitors to assist, answer questions and direct.
• Maintained office equipment, scheduling service to repair issues.
• Signed for packages, recorded deliveries and distributed to personnel.
• Updated databases and spreadsheets to promote access to information.
• Maintained professional tone at all times, including during peak rush hours.
• Handled multi-line phone system and directed calls and messages.
• Fedex credits.
• UPS credits.
• EBay refunds.
• Posted listings for websites.
• Stocking in office.
• Calling for pick ups and entering in data.
• Filing all kinds of documents.
• Pulling out orders from websites and giving orders to the back warehouse to send out.
• Amazon price checks.
• In charge of Amazon frauds.
• Opening and closing procedures.
• Making custom labels.
• Taking messages down.
• In charge of the Claims department.
• Calling in for adjustments.
• Disputing small, large amounts in charges.
• In charge of daily pick up manifest for UPS.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Helped customers find specific products, answered questions and offered product advice.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Used technology resources to assist customers in locating and selecting items.
• Met merchandise processing standards and maintained organized and accessible work area.
• Developed trusting relationships with customers by making personal connections.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.
• Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

nd closing procedures.

• Greeting in customers.
• Report maintenance or equipment to appropriate personnel.
• Distribution of materials to employees or customers.
• Able to maintain front desk clean and organized.
• Making copies of whatever material is needed.
• Collecting payments or fees.
• Answering any phone calls with questions or concerns.
• Transferring incoming calls.
• Counting accurately huge amounts of money at a fast pace.
• Stocking merchandise.
• Selling merchandise.
• Handling any refunds under pressure.
• Loud environment.
• Ability to adapt to any changes.
• Promote upcoming events.
• Ability to take in applications.
• Assist other coworkers and managers when needed.
• Cocktail waitress
• Opening and closing procedures.
• Took drink orders from tables and bar area and relayed to bartenders.
• Calculated charges, issued table checks and collected payments from customers.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Maintained tidiness and organization throughout bar area.
• Suggested cocktail choices based on customer preference, daily specials and inventory availability.
• Trained new employees to perform duties.
• Monitored customer movements and quickly cleared empty tables for future customers.
• Processed customers' payments and provided receipts.
• Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
• Greeted newly seated guests quickly and efficiently.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Prepared and served cold, hot beverages to guests.
• Stocked server areas with supplies before, during and after shifts.
• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Made the most cocktail sales every weekend.
• Having patience with customers.
• Dealt with staff and club member grievances and complaints promptly.
• Coordinated maintenance and cleaning activities to keep club in top shape for members.
• Engaged guests frequently to understand needs and resolve concerns.
• Observed general operations for safety hazards or risks and quickly implemented solutions.
• Cleaned and sanitized recreational equipment to facility standards.
• Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.

• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtained additional details.
• Processed patient payments and scanned identification and insurance cards into the system.
• Took messages from patients and promptly relayed to appropriate staff.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Straightened up waiting room to maintain neat and organized space.
• Applied knowledge of medical terminology' to support office administration productivity.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Informed patients of financial responsibilities prior to rendering services.
• In charge of managing all appointments for Covid vaccines.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Gathered, transcribed and typed medical information into charts.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Entered insurance, demographics and health history into patient database.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

• Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Accurately made change for cash transactions.
• Kept customer and food preparation areas clean and well-organized.
• Took orders, prepared foods and processed payments in full-service establishment.
• Verified orders and bagged items for easy transport.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Greeted customers promptly and responded to questions.
• Maintained work area and kept cash drawer organized.
• Responsible for refunds.
• Answered the phone in orders as well as the online orders.
• Managing working in a busy environment.
• Adjusting to changes.
• Active listening.
• Patience.
• Time management.
• Positive attitude.