Alma Cervantes
Wilmington,CA
Summary
Reliable professional with background in customer-facing roles,excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, customer service, ensuring smooth and efficient transaction processes. Possess strong problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
11
11
years of professional experience
Work History
Cashier
Smart And Final
Long Beach, CA
06.2024 - Current
- Processed efficient and accurate cash handling, check, debit, and credit card payments using a Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Used suggestive selling techniques to promote add-on sales.
- Issued receipts, refunds, credits or change due to customers
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Medical Assistant
Dr. Michael K. Kim
Los Alamitos, CA
07.2013 - 02.2020
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Assist in setting up New patient appointments and follow-ups.
- Call insurance companies to verify the patient's eligibility and benefits.
- Dealt with HMO referrals and prior authorizations.
- Escort patients to exam rooms, obtain medical history, vital signs, chief complaints, and prepare the patient for examination.
- Assist the physician with exams and IOPs.
- Schedule surgeries as directed by the physician.
- Maintain medical stock inventory, and communicate supply shortages to clinical leadership, and replenish supplies as needed.
- Maintain/ Sterilize instruments.
Education
Associate of Science - Social And Behavioral Sciences
Los Angeles Harbor College
Wilmington, CA05-2024
Medical Assistant Certification (CMA) - Medical Assistant
NorthWest College
Long Beach, CA03-2011
Skills
- Basic math skills and the ability to handle cash transactions
- The ability to analyze clinical and administrative information, and determine the appropriate course of action to resolve conflicts and discrepancies
- Returns processing
- Fast-paced environment, and physical assistance to patients and customers
- Strong computer skills, including data entry and typing
- Current BLS certification
- Basic medical terminology
- Bilingue
Timeline
Cashier
Smart And Final
06.2024 - Current
Medical Assistant
Dr. Michael K. Kim
07.2013 - 02.2020
Associate of Science - Social And Behavioral Sciences
Los Angeles Harbor College
Medical Assistant Certification (CMA) - Medical Assistant
NorthWest College
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