Valeria Cardenas
Aurora
Summary
Dynamic customer service professional with extensive experience at Home Depot, excelling in cash management and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Bilingual in Spanish and English, adept at multitasking and problem-solving in fast-paced environments, consistently achieving high standards of service delivery.
Overview
2026
2026
years of professional experience
Work History
Cashier
Home Depot
Naperville, IL
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and addressing inquiries.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to enhance customer service experience.
- Handled cash management, ensuring accurate cash drawer balances.
- Trained new cashiers on operational procedures and systems.
- Resolved customer complaints promptly to ensure satisfaction.
- Monitored inventory levels at registers, reporting discrepancies as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Contact Center Agent
Oncourse Home Solutions
Naperville, IL
06.2025 - Current
- Assisted customers with inquiries and issue resolution through phone and chat channels.
- Learned product knowledge to provide accurate information and support to customers.
- Documented customer interactions in CRM systems to ensure accurate tracking of issues.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Adapted quickly to new procedures and technologies for effective problem-solving.
- Contributed to maintaining a positive work environment by supporting colleagues during peak times.
- Implemented customer feedback processes to identify areas for service improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Educated customers on company systems, form completion, and access to services.
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services, and company information.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered over 45 calls per shift to meet fast-paced call center demands.
- Enhanced team performance by offering support and sharing knowledge with colleagues in a collaborative environment.
Education
High School Diploma -
Metea Valley High School
Naperville, ILSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Fluency in Spanish and English
Performed opening and closing duties, including financial reconciliation and area organization
Cleaning and sanitizing
Team collaboration
Reliability and punctuality
Customer relations
Written and verbal communication
Cash register systems
Payment processing
Conflict resolution
Issue resolution
Complex Problem-solving
ID verification
Guest inquiries
Attention to detail
Decision making aptitude
Fraud prevention awareness
Identification checks
Multitasking and organization
Organizational growth
Clear communication
Empathy and patience
Data entry
Basic math
Hospitality and accommodation
Credit and cash transactions
Dependability and reliability
Problem-solving
Honest and dependable
Handle challenging interactions with empathy and professionalism to de-escalate situations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Contact Center Agent
Oncourse Home Solutions
06.2025 - Current
Cashier
Home Depot
High School Diploma -
Metea Valley High School