Alma Cook
Bryson City,NC
Summary
Dynamic and detail-oriented professional with cash handling experience at Harrah Cherokee Casino. Proven ability to enhance customer satisfaction through exceptional service and efficient transaction processing. Skilled in currency counting and compliance with gaming regulations, demonstrating strong teamwork and problem-solving abilities in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Cage Cashier Level 2
Harrah Cherokee Casino
Cherokee, NC
11.2024 - Current
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
PAC 2nd in Charge
Price Chopper
Derby Center, VT
06.2008 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cage Cashie Level 1
Harrah Cherokee Casino
Cherokee, NC
11.2024 - Current
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Secured casino funds not in use after balancing cash drawer.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
Personal Housekeeper
Self Employed
Bryson City, NC
06.2016 - Current
- Provided pet care services for clients when needed, including feeding, grooming, walking, and administering medications as required.
- Managed household inventory and restocked supplies as needed, reducing client stress and ensuring proper maintenance of their home.
- Assisted with meal planning and preparation for clients, incorporating dietary restrictions when necessary.
- Performed seasonal cleaning tasks such as window washing or outdoor furniture maintenance when requested by the client.
- Enhanced client satisfaction by providing thorough and detail-oriented cleaning services.
- Handled delicate fabrics carefully during laundering processes, preventing damage while maintaining cleanliness standards.
- Provided personalized care to clients with specific needs or disabilities, demonstrating empathy and professionalism at all times.
- Anticipated client needs proactively by noticing patterns in their preferences or daily routines, making adjustments to better serve them.
Teller
TD Bank
Barton, VT
05.2014 - 01.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Cashier
Price Chopper
Derby Center, VT
06.2008 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Produce Clerk
Price Chopper
Derby Center, VT
06.2008 - 05.2012
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Meat Department Clerk
Price Chopper
Derby Center, VT
06.2008 - 04.2012
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
Education
High School Deploma -
North Country Union High Scool
Newport, VT06.2008
Skills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- Teamwork orientation
- Currency counting
- Cash counting speed
- Patience and tolerance
- Cash handling expertise
- Gaming regulation compliance
- Hospitality and accommodation
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer satisfaction
Timeline
Cage Cashier Level 2
Harrah Cherokee Casino
11.2024 - Current
Cage Cashie Level 1
Harrah Cherokee Casino
11.2024 - Current
Personal Housekeeper
Self Employed
06.2016 - Current
Teller
TD Bank
05.2014 - 01.2016
PAC 2nd in Charge
Price Chopper
06.2008 - 03.2012
Cashier
Price Chopper
06.2008 - 05.2012
Produce Clerk
Price Chopper
06.2008 - 05.2012
Meat Department Clerk
Price Chopper
06.2008 - 04.2012
High School Deploma -
North Country Union High Scool