Alma CORTEZ
Somerset,NJ
Summary
To secure an employment position in which I can demonstrate my abilities and talents which will benefit my employer's business and help me to achieve greater personal satisfaction and success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SECURITY OFFICER
Doyle Security
Warren, New Jersey
01.2024 - 07.2024
- Patrolled premises regularly to maintain order and establish security presence
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
3RD. SHIFT RELIEF CAPTAIN
Allied Universal / FedEx
Newark
06.2023 - 01.2024
- Ensure that all SP's are in compliance at all times
- Manage 26 security professional at 6 remote posts at FedEx
- Handle day to day clients concerns, and ensure the SP team execute all AUS post orders.
INVENTORY / RECEIVING ASSISTANT CLERK
Access Bio
12.2021 - 04.2023
- Requesting Material for warehouse production
- Returning raw material back to inventory
- Receiving packages or shipping any packages as well
- Inventory control
- Assisting supervisors / Coworkers on any task asked
- Office work as needed
- Guiding employees on company safety guidelines
- Providing employees with work equipment
- Working on QC control
- Managed incoming calls and customer service inquiries with professionalism and courtesy
- Utilized problem-solving abilities when resolving customer issues or complaints in a timely manner
- Established strong relationships with external parties such as suppliers or clients through professional communication
- Maintained confidentiality regarding sensitive information while exercising discretion at all times
- Provided administrative support to the department team, including scheduling meetings, maintaining records, preparing reports.
SITE SUPERVISOR/ADMINISTRATIVE ASSISTANT
Allied Universal
08.2017 - 10.2020
- Provided job candidates by screening, interviewing and testing applicants
- Processed employee payrolls and payroll corrections
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Assisted coworkers and staff members with special tasks on a daily basis
- Coached new employees on administrative procedures, company policies and performance standards
- Monitored premises security, screened visitors, updated logs and issued passes
- Created and edited documents such as correspondence, forms, reports and calendars
- Collected and organized all surveillance data and information to protect client possessions and workspaces.
SALON MANAGER
Arnerine's Beauty Boutique
09.2008 - 09.2020
- Worked to continuously increase salon business through effective sales, service and operations policies
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Oversaw daily operations of the salon, including employee performance, facility cleanliness and sales
- Handled employee scheduling and coverage needs during business hours.
Education
HIGH SCHOOL DIPLOMA -
New Brunswick High School
NJSkills
- Advanced WinTeam knowledge
- Microsoft Suit Savvy (Microsoft Word, Outlook, Excel)
- Employee training and development
- 10 years of Customer Service
- Detail oriented
- Maintenance Services
- Customer Relations
- CCTV Monitoring
- Emergency Management
- Identification verification
- Staff Management
- Access Control
- CCTV Surveillance
Certification
- SORA LICENSE
- DRIVERS LICENSE
Languages
Spanish, Native
References
References available upon request
Timeline
SECURITY OFFICER
Doyle Security
01.2024 - 07.2024
3RD. SHIFT RELIEF CAPTAIN
Allied Universal / FedEx
06.2023 - 01.2024
INVENTORY / RECEIVING ASSISTANT CLERK
Access Bio
12.2021 - 04.2023
SITE SUPERVISOR/ADMINISTRATIVE ASSISTANT
Allied Universal
08.2017 - 10.2020
SALON MANAGER
Arnerine's Beauty Boutique
09.2008 - 09.2020
HIGH SCHOOL DIPLOMA -
New Brunswick High School
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