Alma Cruz
Laguna Niguel,California
Summary
Reliable cashier and server offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in cashiering and server areas and flexible with changing business needs.
Overview
2
2
years of professional experience
Work History
Cashier
Ralphs Grocery Store
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Help customers with Digital coupon on their phones and answer any questions they have.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Server Trainer
Zen Sushi
06.2021 - 07.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Utilized effective communication techniques to support server learning and comprehension.
Education
Associate of Communication - Communications
Saddleback College
Mission Viejo, CA06.2024
High School Diploma -
Dana Point High School
Dana Point, CA06.2022
Skills
- Cash Register Operation
- Customer Service
- Safe Food Handling
- Customer Assistance
- Supply Restocking
- Food Sales and Promotion
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Ralphs Grocery Store
08.2022 - Current
Server Trainer
Zen Sushi
06.2021 - 07.2022
Associate of Communication - Communications
Saddleback College
High School Diploma -
Dana Point High School