Open To Work
Alma Engelbert
Mineola,NY
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSummary
Proficient Branch Operations Lead with 20 years in banking, specializing in risk management, compliance, and fraud prevention. Expertise in team coaching, operational audits, and collaboration with leadership to drive process improvement and operational integrity. Committed to enhancing accuracy and efficiency, fostering a culture of continuous improvement and client satisfaction.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Branch Operations Lead
J.P Morgan Chase Bank
Hicksville, New York
10.2005 - Current
- Implemented process improvements to reduce transaction handling errors and enhance operational accuracy.
- Led team to ensure adherence to operational processes and procedures, improving overall branch efficiency.
- Conducted timely internal control operations with branch staff to ensure compliance.
- Lead quarterly compliance meeting and reinforce adherence to banking policies, procedures, and regulatory requirements
- Maintained comprehensive documentation for regulatory compliance and auditing.
- Coordinated training sessions for new hires on operational best practices.
- Resolve escalated issues involving customers or employees
- business development with bankers Plan of the Day and appointment preparation
- client experience and deepen relationship
- Coordinated community engagement activities to strengthen relationships and address local needs.
- coach and mentor associates on operational procedures, client service, compliance, ethics, fraud awareness and risk controls.
- conduct branch safety and emergency preparedness reviews and identify opportunities to strengthen risk mitigation.
- prepare documentation and reports supporting annual branch audits, contributing to 15 consecutive years of passing and satisfactory audit ratings.
Education
High School Diploma -
06-1997
Skills
- Process improvement and compliance management
- Risk assessment and operational efficiency
- Audit preparation
- Operational planning and acknowledgment of customer needs
- Production planning and workforce management
- Training facilitation and team leadership
- Coaching and mentoring in safety management
- Customer relationship management and development
- Employee engagement and development strategies
- Team training and strong team building
- Delegation and motivational attitude
- Effective communication and conflict resolution
Certification
- New York State Certified Notary
Accomplishments
- Culture Champion Award June 2022
- Active Volunteer - Long Island Veterans
- Annual Volunteer - American Heart Association
Timeline
Branch Operations Lead - J.P Morgan Chase Bank
10.2005 - Current
Centereach High School - High School Diploma,