SHENEKA MOORE
McKinney
Summary
Dedicated banking professional managing branch operations with a focus on regulatory compliance and risk management. Expertise in conducting operational audits and improving processes to enhance efficiency while ensuring transactional accuracy. Collaborates with teams to resolve issues and elevate service delivery in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Operations Lead
Chase Bank
Plano
10.2024 - Current
- Manage daily branch operational activities while ensuring compliance with internal controls, banking regulations, and risk procedures.
- Perform operational reviews and audits to identify process gaps and improve efficiency.
- Support transaction accuracy through verification, reconciliation, and operational oversight.
- Collaborate with cross-functional teams to resolve operational issues and enhance service delivery.
- Maintain operational integrity through adherence to policies, documentation requirements, and reporting standards.
- Lead and support team members in achieving operational goals within a fast-paced environment.
Associate Banker
Chase Bank
Plano
11.2021 - 10.2024
- Processed high-volume financial transactions including deposits, withdrawals, payments, wire transfers, and account servicing with a high degree of accuracy.
- Ensured compliance with banking regulations, internal controls, and risk management procedures.
- Maintained accurate documentation for money movement transactions and account activities.
- Researched and resolved customer account concerns while partnering with internal departments for issue resolution.
- Assisted clients with digital banking services, payment processing, and account maintenance.
- Supported branch operational functions including cash devices, vault balancing, and ATM management.
- Identified customer needs and delivered financial solutions while maintaining service excellence.
Manager
Whataburger
08.2014 - 08.2021
- Led, coached, and developed team members to uphold performance standards while fostering a collaborative team environment.
- Implemented operational processes that enhanced efficiency and elevated customer experience.
- Managed daily operations, staffing, scheduling, and team performance to ensure smooth workflow in fast-paced environment.
Education
Associate of Arts -
Collin College
McKinney, Texas, United States05-2025
Skills
- Transaction processing
- Wire transfers and money movement
- Operational risk management
- Regulatory compliance
- Branch auditing
- Data integrity
- Process improvement
- Research and problem solving
- Cross-functional collaboration
- Client relationship management
- Microsoft Office Suite
- Time management
- Attention to detail
Certification
- Notary License, Active through 2030
- Project Management, 2026
Accomplishments
- Perfect Branch Audit 2025 and 2026
Timeline
Branch Operations Lead
Chase Bank
10.2024 - Current
Associate Banker
Chase Bank
11.2021 - 10.2024
Manager
Whataburger
08.2014 - 08.2021
Associate of Arts -
Collin College