Shavana Hassad
Fort Myers,FL
Summary
Proven leader at JPMorgan Chase, adept in operational efficiency and team building, enhanced client satisfaction through meticulous attention to detail and motivational guidance. Excelled in banking regulations and people management, significantly improving operational standards and fostering strong customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Operations Lead
JPMorgan Chase
Lehigh Acres, FL
11.2022 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Coordinating the recruitment of new personnel as required by business needs.
- Providing guidance and mentorship for junior staff members.
- Organized operational activities for clients and handled day-to-day issues.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Ensured that all audit activities were conducted in accordance with professional standards.
Associate Banker
JPMorgan Chase
Lehigh Acres, FL
02.2020 - 11.2022
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted customers with account opening and maintenance.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Analyzed customer needs and provided appropriate financial solutions.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Assisted in training new employees as needed.
- Helped customers understand and use mobile applications and online banking.
- Completed daily cash balancing and operated ATMs.
- Assisted customers by answering banking questions and recommending solutions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Modified, opened and closed customer accounts.
Customer Service Representative
FLAGLER INSURANCE AGENCY
01.2018 - 02.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Teacher
Brown Academy
01.2017 - 01.2019
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Organized parent conferences throughout the year to discuss student progress. Prepared weekly newsletters for parents outlining upcoming assignments or events at school. Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Senior Sales Representative
Verizon Wireless
01.2010 - 01.2012
- Developed and implemented sales strategies to increase customer base and revenues.
- Negotiated terms of sale with customers to maximize profits.
- Generated leads through cold calling and networking activities.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Attended trade shows and conferences to build brand awareness and promote products and services.
Education
Associates in Arts Degree -
Florida Southwestern State College
Fort Myers, FL01.2015
Skills
- Detail-oriented and task-oriented
- Initiative to start and complete tasks
- Motivational attitude
- Operational efficiency
- Scheduling coordination
- Strong team building skills
- People management proficiency
- Acknowledgment of customer needs
- Currency count verifications
- Vault management
- Relationship building
- Banking regulations
- Cash-handling procedures
- Loss prevention management
- Transaction processing
- Sales transactions
- Deposit and withdrawal processing
Certification
- Florida Public Notary
References
References available upon request.
Timeline
Branch Operations Lead
JPMorgan Chase
11.2022 - Current
Associate Banker
JPMorgan Chase
02.2020 - 11.2022
Customer Service Representative
FLAGLER INSURANCE AGENCY
01.2018 - 02.2020
Teacher
Brown Academy
01.2017 - 01.2019
Senior Sales Representative
Verizon Wireless
01.2010 - 01.2012
Associates in Arts Degree -
Florida Southwestern State College