Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Borden

Garrison

Summary

Branch operations lead with the ability in performing quality controls and monitoring team productivity. Committed to contributing toward the achievement of the company's operational and strategic objectives.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with the experience for effectively addressing concerns. Committed to improving customer satisfaction and producing postive results. Passionate about continuous learning and professional development.

Overview

19
19
years of professional experience
1982
1982
years of post-secondary education

Work History

Branch Operations Lead

Cadence Bank now part of Huntington National
Garrison
10.2021 - Current
  • Streamlined processes to improve efficiency in transaction handling and customer interactions.
  • Resolved customer inquiries efficiently, maintaining high satisfaction levels across services.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with customers and colleagues.

Teller

BancorpSouth
Nacogdoches
12.2006 - 10.2021
  • Managed cash transactions with accuracy and attention to detail.
  • Maintained organized cash handling area, ensuring cleanliness and security.
  • Assisted customers with inquiries regarding payment methods and transactions.
  • Collaborated with team members to enhance customer service experience.

Education

South Houston High School
South Houston, TX

Skills

  • Cash Handling
  • Audits ( vault, ATM, and cash box)
  • Familiar with Microsoft, Passport, Teller System
  • Inventory Management (safe deposit boxes, branch key inventory)
  • Leading Branch Operations
  • Problem Resolution
  • Detail Oriented
  • Team Oriented

Timeline

Branch Operations Lead

Cadence Bank now part of Huntington National
10.2021 - Current

Teller

BancorpSouth
12.2006 - 10.2021

South Houston High School
Tracey Borden