RAKIBA AHMED
Albany,NY
Summary
Dynamic banking professional with over 8 years of comprehensive experience, including 6 years in management at Chase Bank, specializing in retail branch operations. Proven track record as Branch Operations Lead at JPMorgan Chase, adept at optimizing daily operations while ensuring compliance and enhancing customer satisfaction. Expertise in improving branch performance, resolving operational challenges, and implementing best practices, alongside a commitment to staff development and cross-departmental collaboration. Passionate about the banking sector's role in economic growth, driven by values of integrity, excellence, and innovation, while consistently delivering high-quality service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Branch Operations Lead
Chase Bank JP Morgan
01.2017 - Current
- Branch opening & closing with team members
- Process withdrawal & deposit
- Balancing the vault amount
- Customer service - Transfer of funds, make payments and check online account balance
- Credit card handling
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Helping clients and staff utilize self-service tools and modern technology.
- Overseeing cash devices (Vault, ATM), ensuring smooth daily operations, and adhering to policies.
Cashier
Telco
10.2012 - 12.2016
- Provide competent and well-mannered service to each and every customer
- Listen to their complaints and provide solutions within the perimeter of store policy
- Conduct every transaction accurately and flawlessly to satisfy the customers as well as protecting the integrity of the store
- Ensure proper bagging and comfortable shopping experience
- Maintain professional appearance of register area and the surroundings.
Sales Associate
Khol’s
10.2011 - 09.2012
- Interact with customers to identify purchasing needs and assist them accordingly; recommend additional products or cost-effective alternatives to enhance service and satisfaction
- Campaign on promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions
- Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Provide training to new employees to uphold company policies and sustain customer satisfaction.
Cashier
Cookies
03.2009 - 09.2011
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer
- Maintaining outstanding standards, solid product knowledge and all other aspects of customer service
- Maintain an awareness of all promotions and advertisements
- Accurately and efficiently ring on registers and accurately maintain all cash at the registers
- Communicate customer requests to management
- Maintain orderly appearance of register area and supplies stocked
- Any other tasks as assigned from time to time by any manager.
Education
High School Diploma -
USAHigher Secondary Certificate -
01.2006
Skills
- Drawer Balancing
- Asset Protection
- Cash Handling
- Account Updating
- Fraud Detection
- Exceptional Customer Service
- Reliable
- Strong Sense of Banking Ethics
- Cash Counting
- Safe and Vault Operation
- Excellent Time Management Skills
- Fraud Identification
- Account Management
- Excellent Communication Skills
- Strong Work Ethic
- Relationship Building and Management
- Bilingual in Bangla
- Friendly
- Approachable
- Banking
- Customer Relationship Building
- Regulatory Compliance
- Financial Advising
- Operational efficiency
- Motivational attitude
- Scheduling coordination
Timeline
Branch Operations Lead
Chase Bank JP Morgan
01.2017 - Current
Cashier
Telco
10.2012 - 12.2016
Sales Associate
Khol’s
10.2011 - 09.2012
Cashier
Cookies
03.2009 - 09.2011
Higher Secondary Certificate -
High School Diploma -
References
REFERENCES
To be Furnished upon request.