Stacey Duran
St. George,UT
Summary
Achieved high levels of customer satisfaction through dedicated service and support. Enhanced operational efficiency in banking through effective teamwork and organization. Developed foundational computer skills to streamline processes and improve service delivery.
Overview
15
15
years of professional experience
Work History
Branch Operations Lead
Chase Bank
Washington, UT
10.2019 - Current
- Analyzed performance metrics to identify areas for operational enhancements and strategic adjustments.
- Spearheaded initiatives that improved customer satisfaction ratings through enhanced service delivery processes.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Pharmacy Technician
Harmons
St. George, UT
12.2016 - 09.2019
- Restocked automated medication dispensing equipment.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted pharmacist by filling prescriptions for 200 customers daily
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Event Manager
Best Western Abbey Inn
St. George, UT
08.2011 - 12.2016
- Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
- Hired and cross-trained staff members for various event-specific functions and ensured employees' understanding of associated processes and procedures.
- Generated client retention by accurately organizing and executing thousands of events ranging between 10-300 people.
Education
High School Diploma - General Courses
Elsinore High School
Wildomar, CAPham Tech Certification - Pharmacy Technician
Dixie Applied Technology College
Saint George, UT12-2016
Skills
Detail oriented
Strong verbal communication
Relationship development
Opening and closing procedures
Staff supervision
Cash shipment management
Excellent work ethic
Customer service
Strong team-builder
Excellent time management skills
Cash handling
Training and development
Timeline
Branch Operations Lead
Chase Bank
10.2019 - Current
Pharmacy Technician
Harmons
12.2016 - 09.2019
Event Manager
Best Western Abbey Inn
08.2011 - 12.2016
High School Diploma - General Courses
Elsinore High School
Pham Tech Certification - Pharmacy Technician
Dixie Applied Technology College