Jhrinedra Henderson
Shreveport,LA
Summary
Experienced banking professional with 16 years of success in branch operations, customer relationship management, and team leadership. Proven ability to drive operational excellence, ensure compliance with internal controls, and deliver exceptional customer experiences. Skilled in coaching teams, managing business performance, resolving complex customer concerns, and implementing efficient processes that support organizational growth. Recognized for strong organizational skills, attention to detail, and commitment to achieving results.
Overview
20
20
years of professional experience
Work History
Branch Operations Lead
Chase Bank
12.2022 - Current
- Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
- Monitor and enforce internal controls and security measures.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Serve as a resource for staff regarding operational questions and problem-solving.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Resolve operational issues and customer escalations.
Associate Banker
Chase Bank
10.2021 - 12.2022
- Facilitated customer transactions, providing seamless banking services and enhancing client satisfaction.
- Assisted customers with account inquiries, ensuring accurate information and prompt resolution of issues.
- Mentored new associates on bank policies, procedures, and customer service best practices.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Personal Banker
Chase Bank
03.2013 - 10.2021
- Educated customers on banking products and services to enhance financial literacy and engagement.
- Assisted clients with account inquiries and transactions, ensuring high levels of customer satisfaction.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Teller
Chase Bank
06.2010 - 03.2013
- Processed customer transactions accurately and efficiently using advanced banking software.
- Mentored junior staff, sharing best practices in customer service and transaction handling techniques.
- Monitored cash drawer for accuracy, ensuring compliance with security protocols and reducing discrepancies.
- Trained new tellers on procedures, promoting adherence to policies and fostering team cohesion.
Office Cashier
Brookshire's Grocery Comapny
04.2006 - 06.2010
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash drawers, ensuring accurate cash handling at all times.
- Processed transactions accurately and efficiently using point-of-sale systems.
Education
Associate of Science - Business Administration
Southern University At Shreveport
Shreveport, LASkills
- Operational efficiency
- Detail Oriented
- Self motivated
- Critical thinking
- Procedure implementation
- Organized
- Multi tasking
- Problem solving
- Leader
- Mentor
Accomplishments
- Ranked top 20% for Central Monitoring Report in NW LA for the past four quarters
- Assisted with leading and preparing the market monthly call for others in the BOL role
- Organized the first semi annual BOL in person meeting for the market
- Spoke on hot topics around operations on a regional call
- Sought after for skills and expertise which led to a promotion to several other associates in the market
- Perfect audit rating three consecutive years in a row
- Created several best practices to create fortress controls & minimize errors
Timeline
Branch Operations Lead
Chase Bank
12.2022 - Current
Associate Banker
Chase Bank
10.2021 - 12.2022
Personal Banker
Chase Bank
03.2013 - 10.2021
Teller
Chase Bank
06.2010 - 03.2013
Office Cashier
Brookshire's Grocery Comapny
04.2006 - 06.2010
Associate of Science - Business Administration
Southern University At Shreveport