Victoria Woodcock
Birch Run
Summary
Accomplished Branch Operations Lead with expertise in operational efficiency, customer relations, and people management. Proven ability to enhance workflow and mentor teams to deliver exceptional service.
Passed branch audits with minimal help from manager.
Overview
34
34
years of professional experience
Work History
Branch Operations Lead
Chase Bank
Saginaw, MI
05.1995 - Current
- Streamlined daily operations, enhancing efficiency in branch workflow and customer service delivery.
- Mentored staff on compliance regulations, ensuring adherence to banking policies and procedures.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bank Teller/Receptionist
Freeland State Bank
Freeland, MI
06.1993 - 05.1995
- Processed customer transactions with accuracy and efficiency, ensuring exceptional service quality.
- Maintained comprehensive knowledge of bank products and services to assist customers effectively.
- Resolved customer inquiries and concerns promptly, enhancing overall client satisfaction.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Cashier
Target
Saginaw, MN
05.1992 - 06.1993
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash register operations, ensuring proper cash handling procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Chesaning Union High
Chesaning, MI05-1992
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Acknowledgment of customer needs
- People management proficiency
- Customer relations
Timeline
Branch Operations Lead
Chase Bank
05.1995 - Current
Bank Teller/Receptionist
Freeland State Bank
06.1993 - 05.1995
Cashier
Target
05.1992 - 06.1993
High School Diploma -
Chesaning Union High