SHARON AKINKU
Pearland,Texas
Summary
Results-driven banking professional with 15+ years of experience in retail banking and branch operations. Expertise in compliance and operational controls, ensuring audit readiness. Strong communication and problem-solving skills contribute to exceeding customer service goals. Seeking to leverage leadership and service skills in a Branch Manager role.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Branch Operations Lead
JP Morgan Chase
Houston, Texas
04.2019 - Current
- Oversee critical branch operations, including management of cash entities such as cash vaults and ATMs.
- Partner with Branch leadership to ensure customer financial transactions are completed accurately, efficiently, and in accordance with bank policies and procedures.
- Support digital adoption and customer self-service solutions to improve branch efficiency and client convenience.
- Coach and support Associate Bankers by observing performance, providing feedback, and reinforcing individual contributions to overall branch success.
- Contribute to branch success by identifying customer needs and making appropriate referrals to bankers to deepen relationships and support financial goals.
- Maintain high standards of customer service excellence contributing to branch performance and client experience.
Senior Teller
JP Morgan Chase
Brooklyn, New York
11.2011 - 04.2019
- Processed high volumes of customer transactions accurately while delivering excellent customer service.
- Identified sales opportunities and referred customers to Platform Bankers to meet financial needs and enhance customer satisfaction.
- Managed branch cash levels and coordinated cash ordering for branch and ATMs to ensure optimal cash availability.
- Functioned as the sole custodian of the main vault, overseeing daily and weekly balancing.
- Performed daily ATM settlements and ensured accuracy in balancing and reconciliation.
- Supported the Assistant Branch Manager in maintaining adherence to policies and procedures to achieve successful branch audits.
Teller
JP Morgan Chase
New York, New York
11.2005 - 04.2007
- Processed customer transactions with precision and speed to enhance customer satisfaction.
- Maintained cash drawer and ensured proper balancing daily.
- Educated clients on bank products and services to help them make informed financial decisions.
- Identified referral opportunities and connected customers with suitable banking partners to meet their needs.
Sales Associate
Wearwolf Group Ltd.
New York, New York
01.1997 - 2001
- Guided customers in product selection, enhancing their purchasing experience with comprehensive product knowledge.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction and retention.
- Collaborated with Sales team to meet sales targets.
- Processed orders and completed accurate data entry into internal systems.
- Prepared customer billing and generated invoices.
- Supervised warehouse staff on order allocation and distribution.
Education
Bachelor of Arts (B.A.) - Business Management & Finance
Brooklyn College
Brooklyn, NYSkills
- Branch operations leadership
- Audit compliance
- Operational efficiency
- Customer relationship management
- Team leadership
- Problem resolution
- Written communication
- Sales referrals
Certification
C.A.M.B.A, Business Management Certificate, 2003
Timeline
Branch Operations Lead
JP Morgan Chase
04.2019 - Current
Senior Teller
JP Morgan Chase
11.2011 - 04.2019
Teller
JP Morgan Chase
11.2005 - 04.2007
Sales Associate
Wearwolf Group Ltd.
01.1997 - 2001
Bachelor of Arts (B.A.) - Business Management & Finance
Brooklyn College