Emily Fearon
West Palm Beach,FL
Summary
Results-oriented professional with extensive experience in client relationship management and operational processes. Skilled in fostering team collaboration and implementing effective strategies to optimize performance, ensuring exceptional customer engagement and satisfaction across all interactions.
Overview
15
15
years of professional experience
Work History
Branch Operations Lead
Chase Bank
09.2024 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Providing guidance and mentorship for staff members to enhance team performance and foster professional growth,
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developing and implementing effective strategies to optimize operational performance.
Lead Associate Operations
Chase Bank
08.2022 - 09.2024
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Provided leadership to team members by motivating, training, and coaching staff.
- Implemented strategies to enhance team performance and foster a collaborative work environment.
Associate Banker
Chase Bank
01.2021 - 08.2022
- Ensure financial transactions are completed accurately while complying with all policies, procedures, and regulatory banking requirements.
- Educate clients on the usage of technology service options to be able to complete their banking needs whenever, wherever, and however they want.
- Engage and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals.
Bank Teller
Chase Bank
02.2017 - 01.2021
- Performed cash handling duties including counting currency, coins and checks.
- Built and maintained client relationships through quality, personalized interactions.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Explained bank services, financial products and applicable fees to customers clearly and effectively.
Store Manager
Plaster Time
05.2014 - 02.2017
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing effective stock management strategies to reduce shrinkage.
- Trained and mentored staff, enhancing team performance through regular feedback and skill development.
- Developed promotional strategies that increased customer engagement and boosted sales volume.
Sales Associate
Plaster Time
01.2011 - 05.2014
- Assisted customers with product selection, providing tailored recommendations based on individual needs.
- Managed inventory levels, ensuring accurate stock availability for timely order fulfillment.
- Developed and maintained strong relationships with clients, enhancing customer loyalty and satisfaction.
Education
Bachelor of Arts - Supervision And Management
Palm Beach State College
Lake Worth, FL12-2020
Associate of Arts - General Education
Palm Beach State College
Lake Worth, FL08-2018
High School Diploma -
John I Leonard High School
Greenacres City, FL05-2014
Skills
- Operational efficiency
- Process Optimization
- Team Leadership
- Customer Engagement
- Performance Analysis
- Client Relationship Management
Timeline
Branch Operations Lead
Chase Bank
09.2024 - Current
Lead Associate Operations
Chase Bank
08.2022 - 09.2024
Associate Banker
Chase Bank
01.2021 - 08.2022
Bank Teller
Chase Bank
02.2017 - 01.2021
Store Manager
Plaster Time
05.2014 - 02.2017
Sales Associate
Plaster Time
01.2011 - 05.2014
Bachelor of Arts - Supervision And Management
Palm Beach State College
Associate of Arts - General Education
Palm Beach State College
High School Diploma -
John I Leonard High School