Seline Alfaro
Philadelphia,PA
Summary
Results-oriented professional with a strong background in planning and problem-solving. Expert in maximizing resource utilization to drive profitability and support scalable operations. Highly organized, systematic, and skilled at building relationships and leading teams.
Overview
10
10
years of professional experience
Work History
Branch Operations Lead
JP Morgan Chase
Philadelphia, PA
05.2021 - Current
- Developed and executed strategies to enhance operational performance.
- Facilitating regular team meetings to evaluate progress and identify opportunities for growth.
- Ensuring compliance with applicable regulations and industry standards.
- Skillfully addressing escalated concerns with customers, vendors, and employees.
- Supervised and directed a team comprising of 10-12 employees.
Executive Administrative Assistant
PNC Bank
Philadelphia, PA
08.2018 - 05.2021
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Coordinated communications between departments to ensure timely completion of projects.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
- Managed top-level issues with professionalism and discretion.
Target
Human Resources Lead
Philadelphia, PA
08.2014 - 08.2018
- Developed and implemented recruitment strategies to attract qualified candidates.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Encouraged open communications, promoting positive and pro-employee work environment.
Education
Bachelor of Arts - Communications
Temple University
Philadelphia, PA06-2020
Associate of Arts - Pyschology
Community College of Philadelphia
Philadelphia, PA06-2016
Skills
- Operational Efficiency
- Expert in risk management
- Relationship building and management
- Coaching and Mentoring
- Attention to Detail
- Conflict Resolution
Languages
Spanish
Native/ Bilingual
Timeline
Branch Operations Lead
JP Morgan Chase
05.2021 - Current
Executive Administrative Assistant
PNC Bank
08.2018 - 05.2021
Target
Human Resources Lead
08.2014 - 08.2018
Bachelor of Arts - Communications
Temple University
Associate of Arts - Pyschology
Community College of Philadelphia