Cyrina K Morrison
156 Waxwing Dr. Traverse City,MI
Summary
Dedicated team player with extensive experience in managing individuals and teams in fast-paced, accuracy-driven environments. Proven track record in developing and implementing programs that boost profitability and enhance
operational efficiency. Achievements include significant increases in sales, improved customer retention, and expansion of customer base. Highly adaptable professional with strong work ethic and exceptional interpersonal skills, committed to delivering outstanding service while ensuring privacy and confidentiality.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Branch Operations Lead
J.P. Morgan Chase Bank
Traverse City, Michigan
01.2023 - 05.2026
- Leveraged financial management expertise to handle customer accounts, ensuring compliance and satisfaction.
- Assessed staffing needs, trained and supervised tellers, and monitored daily team performance to enhance service quality.
- Supported Branch Manager by overseeing branch operations, focusing on compliance and risk management to mitigate losses.
- Resolved customer complaints with strong communication and problem-solving skills, providing effective solutions.
- Detail-oriented and organized, adept at multi-tasking while adhering to regulatory banking standards.
- Educated staff and customers on new banking technologies to promote financial literacy.
Billing Representative
Munson, Elizabeth C Hosick, and Kalkaska Dialysis
Traverse City, Michigan
11.2021 - 07.2023
- Managed medical billing and coding for dialysis services, ensuring compliance with regulations.
- Audited and reconciled medical records to maintain accurate billing processes.
- Collaborated with departments, insurance agencies, and patients to resolve billing inquiries.
- Researched billing guidelines and regulations to stay updated on compliance requirements.
- Provided administrative support to physicians and staff, entering patient information into billing software.
- Reviewed and validated accuracy of charges including services provided and patient diagnoses.
- Created, verified, and mailed out monthly patient statements.
- Participated and facilitated Microsoft Teams Meetings Regularly.
Customer Experience Banker
Huntington National Bank
Traverse City, Michigan
12.2015 - 11.2021
- Processed customer transactions while accurately balancing cash drawer, ensuring financial integrity.
- Conducted audits of ATM, cash drawers, cash recyclers, and vault to uphold compliance and operational efficiency.
- Researched and resolved customer inquiries and issues promptly and professionally, enhancing customer experience.
- Established and maintained customer accounts, including checking, savings, and loans.
- Educated clients on banking products to improve financial literacy and client relationships.
- Trained colleagues on cash drawer operations to improve team performance and service delivery.
- Managed main branch opening and closing procedures to optimize operational efficiency.
- Maintained comprehensive knowledge of bank products, services, and industry best practices.
- Digital Coach; relayed and trained pertinent digital information to the branch via monthly meetings.
- Received awards for highest record of 100% customer service scores in a row.
Education
Some College (No Degree) - Business Management
Northwestern Community College
Traverse City, MISkills
- Banking regulations knowledge
- Customer account management
- Compliance monitoring
- Operational Efficiency
- Effective communication
- Relationship management
- Adaptability
- Financial and retail management
- Risk management
- Staff training and development
- Leadership
- Experienced complex problem-solver
- Proficient in Salesforce
- Experienced in Microsoft Teams
Certification
- Notary of Grand Traverse County 2016 - June of 2023
- NMLS - Huntington Bank 2016-2021
Timeline
Branch Operations Lead
J.P. Morgan Chase Bank
01.2023 - 05.2026
Billing Representative
Munson, Elizabeth C Hosick, and Kalkaska Dialysis
11.2021 - 07.2023
Customer Experience Banker
Huntington National Bank
12.2015 - 11.2021
Some College (No Degree) - Business Management
Northwestern Community College