Jessica K. Booket
Ogden
Summary
Motivated professional skilled in independent and team-based work. Strong customer service expertise with a focus on satisfaction and friendly interactions. Experienced in managing complex tasks with effective prioritization and organization. Reliable and adaptable, with a proactive approach to new challenges and a commitment to continuous learning.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Branch Operations Lead
JPMorgan Chase
01.2024 - Current
- Led daily operations to ensure compliance with organizational standards.
- Streamlined workflows, improving team efficiency and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed complex financial transactions accurately while providing exceptional, personalized customer service.
- Identified cross-selling opportunities and referred clients to specialized branch partners to meet their financial goals.
- Manage daily branch operations, including vault/ATM balancing, cash forecasting, and lobby flow.
- Ensure branch operations strictly adhere to bank policies, procedures, and regulatory banking requirements.
- Handle client inquiries and successfully resolve escalated issues with professionalism and care.
- Introduce and educate clients on self-service banking options (e.g.,mobile app,ATMs), simplifying their experience and reducing lobby wait times.
Associate Personal Banker
Wells Fargo
10.2021 - 12.2023
- Proactively build relationships with small business customers as well as any new prospects for Wells Fargo small business and consumer customers.
- Help provide customers with financial solutions that meet their needs by actively listening to better understand the customers' objectives and goals.
- Guided customers through account openings, closings, and loan applications to support their financial choices.
- Collected information from customers for account openings, fraud investigations, and safe deposit box services to facilitate efficient processing.
- Managed customer requests for wire transfers and fund disbursements.
- Compile information regarding new accounts, enter account information in computers, and file the necessary forms or any other documentation.
- Established and developed strong working relationships with prime and business associates to enhance customer trust.
- Maintained knowledge of any current banking practices and /or trends in order to provide quality service to customers at all times.
- Collaborated with team members to enhance customer service experiences.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Banker Coach
Wells Fargo
11.2020 - 10.2021
- Coached new hires to enhance their onboarding experience and integration into the team.
- Facilitated training sessions for new hires and provided ongoing support to the team.
- Acted as a liaison between management and team to facilitate effective communication.
- Continued to excel in customer service matrix, and QA [quality assurance reviews].
Teller/Lead Teller
Wells Fargo
08.2018 - 10.2020
- Serviced client accounts, addressing inquiries and providing tailored solutions.
- Maintained accuracy of cash drawers and vaults, preventing discrepancies.
- Handled customer night deposits, ensuring secure and timely processing.
- Resolved discrepancies promptly to maintain integrity of account data.
- Greeted and guided customers professionally, enhancing customer experience and satisfaction.
- Explained banking services to new and existing customers, enhancing their understanding of available options.
- Quickly established credibility with customers/clients and remembered names of regulars, which helped create friendly rapport with customers.
- Processed global remittance transactions for customers.
- Demonstrated understanding of banking regulations and compliance standards.
Server/Trainer
Texas Roadhouse
08.2016 - 08.2018
- Delivered exceptional customer service to enhance guest experience.
- Ensured guests received high-quality products to maximize satisfaction.
- Assisted managers in training new team members to ensure operational success.
- Received payments by cash, credit card, promos.
- Organized team-building events to strengthen relationships.
- Worked at Ft. Bliss to provide support services.
Bartender
Macaroni Grill, Ramstein Officers Club, Chili’s, J R Rocker’s Club
06.2014 - 01.2017
- Ensured guest satisfaction by skillfully mixing and serving drinks at the bar.
- Delivered food and crafted cocktails and various beverages to guests at the bar while ensuring a pleasant atmosphere for guest satisfaction.
- Upsold food and beverages to enhance guest experience at the bar.
- Welcomed and acknowledged guests arriving at the bar to create a friendly atmosphere.
- Maintained optimal stock levels for the bar, ensuring availability of popular items and minimizing waste.
- Complied with safety and sanitation policies in the handling of food and beverages.
- Bartender at Ramstein Air Base, Germany
Development Coordinator
Macaroni Grill
06.2014 - 01.2017
- Developed training materials and organized schedules for onboarding new team members.
- Plan monthly developer meetings, mini meetings and outings.
- This is a stepping stone for supervising by being an extension of management to help promote good work ethics within our team and building team morale.
Waitress, Host, To-Go Cashier and Expo
Macaroni Grill, Ramstein Officers Club, Chili’s, J R Rocker’s Club
06.2009 - 06.2014
- Delivered outstanding customer service by promptly addressing inquiries and resolving issues.
- Welcomed customers as they entered the store, creating a friendly atmosphere.
- Guided customers in selecting special order items based on their needs.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Maintained accuracy of cash drawers by regularly counting and reconciling funds.
- Kept checkout areas clean and organized to enhance customer experience and efficiency.
- Ensured consistency of dishes leaving kitchen, maintaining high quality standards for guests.
- Makes sure that the line is stocked and cleaned during and after service.
Education
Bachelor's Degree - Biology
University of Maryland (UMUC)
Ramstein Air Base, Germany 09.2012 - 11.2016
Associate of General Studies -
Arizona State University
Tempe, AZ 01.2011 - 05.2012
Community College -
Estrella Mountain Community College
Avondale, AZ 01.2010 - 12.2010
High School -
Kaiserslautern High School
Vogelweh AB, GermanySkills
- Financial management
- Operational Efficiency
- Account Servicing
- Product Knowledge
- Complex Problem Solving
- Team leadership
- Training and mentoring
- Strong team building skills
- Customer Service
- Effective communication
- Active Listening
- Microsoft Office Suite
- Time Management
- Multitasking abilities
- Team collaboration
- Computer Literacy
- Effective communication
- Regulatory knowledge
- Fast learner
- Management
Hobbies and Interests
- Volunteer Work
- Traveling
- Cooking
- True Crime
- Reading
Awards
- FBLA
- M.U.N. (Model United Nations)
- Voted most eloquent speaker
- Honor Roll
Timeline
Branch Operations Lead
JPMorgan Chase
01.2024 - Current
Associate Personal Banker
Wells Fargo
10.2021 - 12.2023
Banker Coach
Wells Fargo
11.2020 - 10.2021
Teller/Lead Teller
Wells Fargo
08.2018 - 10.2020
Server/Trainer
Texas Roadhouse
08.2016 - 08.2018
Bartender
Macaroni Grill, Ramstein Officers Club, Chili’s, J R Rocker’s Club
06.2014 - 01.2017
Development Coordinator
Macaroni Grill
06.2014 - 01.2017
Bachelor's Degree - Biology
University of Maryland (UMUC)
09.2012 - 11.2016
Associate of General Studies -
Arizona State University
01.2011 - 05.2012
Community College -
Estrella Mountain Community College
01.2010 - 12.2010
Waitress, Host, To-Go Cashier and Expo
Macaroni Grill, Ramstein Officers Club, Chili’s, J R Rocker’s Club
06.2009 - 06.2014
High School -
Kaiserslautern High School