Chelsea White
Edmond,OK
Summary
Experienced Operations Lead with over 10 years of experience and a strong background in customer service. Skilled in strategic planning, negotiation, and procedure development. Committed to driving revenue through coaching staff members on effective lead development strategies.
Overview
7
7
years of professional experience
Work History
Branch Operations Lead
Chase Bank
10.2023 - Current
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Recruited and trained up to six new employees in a year.
- Planned operations and activities, and led projects.
- Help the branch manager in controls and running the branch efficiently.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
Associate Banker
JPMChase Bank
03.2021 - Current
- Proficient in multi-tasking skills performing diverse tasks such as running teller transactions and providing additional customer services all while maintaining effective controls
- Completed high volume cash transactions while delivering exceptional client service.
- Balanced cash drawer at the end of every business day with a high accuracy rate.
- Maintained and settled cash in ATM’s and Vault as the primary custodian, in charge of maintaining accurate cash levels, ordering cash, preparing outgoing shipments and keeping vault in balance.
- Helped clients with an array of maintenance solutions that include but not limited to opening and closing an account, fraud, debit card maintenance, wire transfers and more.
- Offered advice, solutions and recommendations to clients to help make the most of their money.
- Remain customer obsessed and ensure customers receive the best customer service by listening to their needs, doing the right thing and build lasting relationships.
- Trained and mentored new to role Associate Bankers to maximize performance, efficiency and compliance. Assisted in the resolution of client escalation by applying listening and conflict resolution skills and the extensive knowledge of bank products and services.
- Adhered to rules, federal regulations, policy and procedures and security procedures.
Department Head
Atwoods Ranch & Home
09.2019 - 04.2020
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up to prevent shrink and promote sales.
- Met customer service goals and exceeded customer expectations.
Customer Service Manager
Walmart
05.2018 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Schedule and audit each cash drawer and maintain the self checks filling them nightly for the next day.
Education
High School Diploma -
Gainesville High School
Gainesville, TX06.2015
Skills
- Leadership and Management Experience - 6 years
- Communication and Problem Solving Skills - 5 years
- Mentoring Experience - 5 years
- Detail oriented
- Scheduling coordination
Timeline
Branch Operations Lead
Chase Bank
10.2023 - Current
Associate Banker
JPMChase Bank
03.2021 - Current
Department Head
Atwoods Ranch & Home
09.2019 - 04.2020
Customer Service Manager
Walmart
05.2018 - 09.2019
High School Diploma -
Gainesville High School
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