Jennifer Padilla Escobedo
Bedford
Summary
Motivated professional experienced in taking on new challenges and mastering skills rapidly. Delivered consistent results through strong work ethic, adaptability, and exceptional interpersonal skills. Focused on enhancing organizational brand while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Branch Operations Lead
JP Morgan & Chase
Richland
06.2023 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Oversee daily operations to ensure compliance with company policies.
- Manage team schedules to optimize resource allocation and efficiency.
- Train new staff on procedures and best practices for efficiency.
- Conduct regular audits to maintain quality control and operational integrity.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Associate Banker
JP Morgan Chase
Richland
12.2018 - 06.2023
- Helped customers understand and use mobile applications and online banking.
- Assisted customers by answering banking questions and recommending solutions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Provided great customer service from start to finish
Hostess / Expo Runner
Hoffbrau Steak & Grill House
Haltom City
10.2016 - 08.2020
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
Front Desk / Manager
P.D.Q DRY CLEAN CITY
North Richland Hills
09.2013 - 11.2018
- Resolved customer complaints and ensured complete satisfaction.
- Addressed guest issues promptly, delivering knowledgeable and friendly service.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Processed payments accurately, providing customers with receipts and correct change.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Education
High School Diploma -
Birdville High School
North Richland Hills, TXSome College (No Degree) -
Tarrant County College District
North Richland Hills, TXSkills
- Customer Service
- Products and Services Knowledge
- Inventory Management
- Cash Handling Procedures
- Document Management
- Problem Solving
- Customer Engagement
- Customer focus
- Leadership experience
- Dependable Leadership
- Team Building
- Communication skills
- Active Listening
- Fluent in Spanish
- Good Work Ethic
- Integrity in Operations
- Honest and Dependable
- People Skills
Timeline
Branch Operations Lead
JP Morgan & Chase
06.2023 - Current
Associate Banker
JP Morgan Chase
12.2018 - 06.2023
Hostess / Expo Runner
Hoffbrau Steak & Grill House
10.2016 - 08.2020
Front Desk / Manager
P.D.Q DRY CLEAN CITY
09.2013 - 11.2018
High School Diploma -
Birdville High School
Some College (No Degree) -
Tarrant County College District