Mitzy R. Cadena
Belmont
Summary
Results-driven Branch Operations Lead with expertise in team leadership and operational efficiency. Proven track record in cash handling and customer service excellence, dedicated to enhancing team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Branch Operations Lead
Chase
Half Moon Bay
02.2024 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Provided staff with resources, training, and support to enhance role effectiveness.
- Coordinated monthly and quarterly audits to ensure compliance and accuracy.
- Delivered outstanding customer service by assisting with transactions and effectively addressing needs.
- Oversaw daily branch functions, including cash management, opening and closing procedures, while ensuring compliance with banking regulations.
Associate Banker
Chase
San Carlos
01.2020 - 02.2024
- Resolved client account inquiries and processed transaction requests, enhancing customer satisfaction.
- Managed cash transactions and balanced cash drawers daily.
- Trained new employees on company procedures and systems.
- Delivered customer service by addressing inquiries and fulfilling requests for information, ensuring a positive client experience.
- Completed daily cash balancing and operated ATMs.
- Facilitated check orders, executed stop payment orders, and provided special services, streamlining customer transactions.
Personal Banker
Chase
San Mateo
01.2016 - 01.2020
- Facilitated account openings and transactions to meet client needs.
- Informed customers about banking products and services to support informed decision-making.
- Managed customer inquiries and resolved account issues.
- Partnered with team members to improve overall client experience.
- Educated customers on a variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Administrative Assistant
Gate Gourmet
San Francisco
02.2014 - 01.2016
- Answered phone calls and emails to provide information, facilitating clear business correspondence.
- Collaborated with departments to streamline administrative processes, enhancing overall efficiency.
- Maintained office supplies inventory by monitoring stock levels to ensure availability.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
High School Diploma -
Peninsula High Scool
San Bruno, CA08-2011
Some College (No Degree) -
College of San Mateo
San Mateo, CAAssociate of Science - Business Administration and Management
Southern New Hampshire University
Hooksett, NH03-2026
Skills
- Operations management
- Staff supervision
- Team leadership
- Team Training
- Customer service
- Acknowledgment of customer needs
- Cash handling
- Motivational attitude
Languages
Spanish
Professional
Timeline
Branch Operations Lead
Chase
02.2024 - Current
Associate Banker
Chase
01.2020 - 02.2024
Personal Banker
Chase
01.2016 - 01.2020
Administrative Assistant
Gate Gourmet
02.2014 - 01.2016
High School Diploma -
Peninsula High Scool
Some College (No Degree) -
College of San Mateo
Associate of Science - Business Administration and Management
Southern New Hampshire University