Alonzo Towers
Chicago,IL
Summary
Dynamic banking professional with extensive experience at Chase Bank, excelling in customer service and training. Proven track record in account management and financial transactions, ensuring accuracy and compliance. Adept at conflict resolution and community engagement, fostering strong client relationships while enhancing operational efficiency. Skilled in balance verification and reconciliation.
Overview
9
9
years of professional experience
Work History
Branch Operations Lead
Chase Bank
Chicago, IL
03.2024 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Coordinated and maintained meeting notes and cross-functional marketing.
- Utilized software systems to record progress of various tasks.
- Maintained friendly and professional customer interactions.
Associate Banker
Chase Bank
Chicago, IL
12.2015 - 03.2024
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Represented bank at community events to establish strong ties and promote business.
Education
Year Up Chicago
Chicago, IL02.2016
Skills
- Training Classes
- Customer Service
- Balance Verification and Reconciliation
- Dual Control Vaults
- Cash Supply Orders
- Change Orders
- Customer Referrals
- Check Cashing and Withdrawals
- Financial Statements
- Phone Inquiries
- Account Closing Process
- Account Retention
Timeline
Branch Operations Lead
Chase Bank
03.2024 - Current
Associate Banker
Chase Bank
12.2015 - 03.2024
Year Up Chicago