Angelique Rossi
New Hampton,NH
Summary
Team Leader experienced in directing activities in sales and customer service. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Branch Specialist
Granite State Credit Union
Tilton , NH
2017.05 - Current
- Assisted customers with self-service transactions.
- Promoted products and services, educated customers and engaged in sales-oriented conversations.
- Sought out and made recommendations for process improvements.
- Opened new accounts for customers and explained features and benefits for each type.
- Greeted customers entering branch or using drive-up lanes.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Developed and updated tracking spreadsheets using excel.
Education
Bachelor of Business Administration - Business Management
Southern New Hampshire University
Hooksett, NH06.2024
High School Diploma -
Plymouth Regional High School
Plymouth, NH06.2012
Skills
- Credit Card Transaction Processing
- Travelers Checks
- Clerical Support
- Strategic Financial Planning
- Branch Operations
- Customer Transactions
- Customer Accounts Management
- Wire Transfer
- Branch Management
- Monthly Audits
- Phone Inquiries
- Loan Approval
- Office Operations
- Sales Strategies
- Loan Documentation
- Training Classes
- Daily Reports
- Office Supplies and Inventory
Timeline
Branch Specialist
Granite State Credit Union
2017.05 - Current
Bachelor of Business Administration - Business Management
Southern New Hampshire University
High School Diploma -
Plymouth Regional High School
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