Kimberly Reyes
Kearns,UT
Summary
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Granite Credit Union
10.2024 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Financial Services Representative
UFirst Credit Union
07.2021 - 08.2023
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
Collections Representative
Snap Finance
03.2021 - 07.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Processed payments and contracts on accounts.
- Used probing techniques to determine debtors' reasons for delinquency.
Senior Account Manager
Discover Financial Services
12.2016 - 10.2020
- Sold new products and services and developed new accounts to maximize revenue potential.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Calculated fees due, interest and change for customer transactions.
- Processed wide variety of retail banking transactions for customers.
Education
High School Diploma -
Kearns High School
Kearns, UT06-2016
Skills
- Banking
- Relationship building
- Financial Services
- Cash Handling
- Account Management
- Loan application evaluation
Languages
English
Spanish
Timeline
Assistant Branch Manager
Granite Credit Union
10.2024 - Current
Financial Services Representative
UFirst Credit Union
07.2021 - 08.2023
Collections Representative
Snap Finance
03.2021 - 07.2021
Senior Account Manager
Discover Financial Services
12.2016 - 10.2020
High School Diploma -
Kearns High School
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