Sandra Ayala
Irvington,AL
Summary
Client Solution Specialist with over 20 years of banking and financial service experience. Strong customer service, communication and organizational abilities.
Knowledgeable member service with proven track record in managing branch operations and driving team performance. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills, consistently fostering collaborative work environment. Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
All in Credit Union
Pascagoula
01.2022 - Current
- Supervised daily operations, ensuring compliance with policies and regulations.
- Trained and mentored staff on customer service excellence and product knowledge.
- Streamlined branch procedures, enhancing operational efficiency and service delivery.
- Implemented strategic initiatives to improve member engagement and satisfaction scores.
- Supervised team of 3 branch employees and made recommendations regarding performance evaluations.
Client Solution Specialist I
Hancock Whitney Bank
01.2021 - 01.2022
Recommended new products and services to customers.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Answered customer questions about billing, account issues and upgrade
- possibilities.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company
- information.
- Provided information regarding charge accounts and other products
Customer Service Specialist
BBVA Bank
Mobile
01.2016 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused
- on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company
- information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
New Horizons Credit Union
Mobile
01.2003 - 01.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused
- on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company
- information.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special
- needs or wants.
Education
GED -
Pelahatchie Attendance Center
Mississippi05.1998
Medical Assistant -
Capps Community College
Alabama07.2003
Nursing Coursework -
Bishop Community College
Alabama08.2008
Skills
- Customer Support
- Product Recommendations
- Sales
- Complaint Resolution
- Account Management
- Money Handling
- Recordkeeping
- Telephone Etiquette
- Banking
- Operations management
- Business development
- Team development
Timeline
Assistant Branch Manager
All in Credit Union
01.2022 - Current
Client Solution Specialist I
Hancock Whitney Bank
01.2021 - 01.2022
Customer Service Specialist
BBVA Bank
01.2016 - 01.2021
Customer Service Representative
New Horizons Credit Union
01.2003 - 01.2016
GED -
Pelahatchie Attendance Center
Medical Assistant -
Capps Community College
Nursing Coursework -
Bishop Community College
Additional Information
- Notary
- NMLS ID
- ETaps
- Microsoft Word
- Salesforce Knowledge