Kenny Tran
Rosemead,California
Summary
Ambitious banking professional extensively trained in bank leadership, fraud awareness and retail branch operations. Logical Branch Operations Lead skilled in problem-solving and creative decision-making. Frequently acknowledged for quality leadership abilities.
Overview
17
17
years of professional experience
Work History
Branch Operations Lead
East West Bank
San Gabriel, Californai
03.2007 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Identified partnership opportunities and established favorable business connections.
- Increased client satisfaction by solving complex issues with efficient resolutions.
Salesperson
Alhambra Mazda
Alhambra, CA
02.2007 - 12.2008
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products.
- Developed and grew leads through repeat business and customer referrals.
Education
No Degree - Accounting
Pasadena City College
Pasadena, CANo Degree - Computer Networking Engineer
Westwood College
Inland EmpireSkills
- Employee Training Oversight
- Customer Service
- Bank Secrecy Act
- Problem Anticipation and Resolution
- Branch Operations Management
- Cross-Selling and Upselling
- Team Supervision
- Customer Proposals
Timeline
Branch Operations Lead
East West Bank
03.2007 - Current
Salesperson
Alhambra Mazda
02.2007 - 12.2008
No Degree - Accounting
Pasadena City College
No Degree - Computer Networking Engineer
Westwood College
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