Alma Gutierrez
Rancho Cucamonga,CA
Summary
Dynamic property manager with a proven track record at Integrated Healing Center, excelling in conflict resolution and customer service. Expert in medical billing and appointment scheduling, ensuring efficient operations and high tenant satisfaction. Recognized for maintaining positive relationships and achieving high occupancy rates through effective communication and compassionate caregiving.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Rental Property Owner & Manager
Self-Employed - Property Manager
01.1999 - Current
- Manage day-to-day operations of multiple rental properties, including leasing and maintenance coordination
- Resolve tenant issues, enforce lease agreements, and manage communications
- Oversee budgeting, rent collection, and expense tracking
- Maintain positive tenant relationships and high occupancy rates
Caregiver
In-Home Supportive Services (IHSS)
12.2019 - 04.2024
- Provided personal care including hygiene support, mobility assistance, and companionship
- Managed household tasks such as cooking, cleaning, and grocery shopping
- Scheduled and accompanied clients to doctor appointments
- Ensured a safe, comfortable, and supportive home environment
Front Office Assistant
Integrated Healing Center
Pasadena, CA
01.1999 - 01.2009
- Streamlined patient check-in/check-out process to improve wait times
- Assisted patients on and off treatment tables with care and professionalism
- Managed insurance claims, billing, and payment tracking
- Handled multi-line phones, appointment setting, and medical record keeping
Front Office Coordinator
Dental Office of Dr. Kim
San Marino, CA
01.1991 - 01.1998
- Oversaw day-to-day front office operations, ensuring smooth scheduling and patient flow
- Processed dental and medical billing accurately and efficiently
- Maintained office supply inventory and coordinated vendor orders
- Delivered friendly, informative service to patients both in-person and over the phone
Education
Dental Assistant / Medical Billing Certificate -
North-West College
West Covina, CA01.1991
Skills
- Medical & Dental Billing
- Appointment Scheduling & Calendar Management
- Front Office Administration
- Customer Service and Patient Support
- Time Management
- Multi-tasking
- Conflict Resolution
- Communication
- Property Management
- Compassionate Caregiving
Certification
- Dental Assistant/ Medical billing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Caregiver
In-Home Supportive Services (IHSS)
12.2019 - 04.2024
Rental Property Owner & Manager
Self-Employed - Property Manager
01.1999 - Current
Front Office Assistant
Integrated Healing Center
01.1999 - 01.2009
Front Office Coordinator
Dental Office of Dr. Kim
01.1991 - 01.1998
Dental Assistant / Medical Billing Certificate -
North-West College
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