Ashayla Sackey
Towson,MD
Summary
Highly motivated and detail-oriented administrative professional with over 8 years of experience in healthcare and office operations. Known for strong organizational skills, excellent communication, and the ability to manage high-volume environments with professionalism and efficiency. Proficient in NextGen, EPIC, Microsoft Office (Word, Excel, PowerPoint), QuickBooks, data entry (6,000 KSPH), and typing (100 WPM).
Overview
10
10
years of professional experience
Work History
Patient Registration Associate
Lifebridge Health-Sinai Hospital
11.2025 - Current
- Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
- Reduced wait times for patients through effective scheduling and coordination with medical staff.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Developed strong relationships with insurance providers leading to more efficient claim processing.
Care Management Associate
Aetna, a CVS Health
05.2022 - 09.2025
- Answer and route incoming calls to appropriate departments.
- Process prior authorizations and maintain accurate records.
- Manage daily emails and faxes; ensure timely communication.
- Maintain detailed work logs and support team coordination.
Medical Secretary
GBMC Hospital
10.2021 - 04.2022
- Maintained medical records in compliance with hospital protocols.
- Handled high-volume calls, patient registration, and appointment scheduling.
- Managed incoming correspondence including faxes and emails.
Front Desk Coordinator
Stevenson Smiles
06.2021 - 10.2021
- Verified insurance and submitted dental claims.
- Managed front desk operations: scheduling, registration, and check-ins.
- Processed patient payments, balanced daily reports, and performed remote check deposits.
Lead Business Office Associate
Frederiksted Health Care
11.2015 - 06.2021
- Supervised dental billing and coding for insurance claims.
- Managed patient scheduling, registration, and payments.
- Provided support in phone triage and patient services coordination.
Education
High School Diploma -
St. Croix Educational Complex
St. Croix, USVISkills
- Patient Registration & Scheduling
- Prior Authorizations & Claims Processing
- Medical & Dental Billing
- Front Desk Coordination
- Data Entry & Records Management
- Multiline Phone Systems
- Microsoft Office Suite
- EPIC
- NextGen
- HIPAA Compliance
- Patient confidentiality
References
Available upon request.
Timeline
Patient Registration Associate
Lifebridge Health-Sinai Hospital
11.2025 - Current
Care Management Associate
Aetna, a CVS Health
05.2022 - 09.2025
Medical Secretary
GBMC Hospital
10.2021 - 04.2022
Front Desk Coordinator
Stevenson Smiles
06.2021 - 10.2021
Lead Business Office Associate
Frederiksted Health Care
11.2015 - 06.2021
High School Diploma -
St. Croix Educational Complex