Kelcye Dornes
Texas Women’s Hospital
Houston,Texas
1
Certification
10
years of professional experience
Patient Registration Associate ensuring accurate intake, record verification, and patient data collection in a busy hospital setting. Supports HIPAA compliance, document control, electronic health records, and clear communication with patients and families during registration and equipment instruction. Brings calm service, teamwork, and dependable follow-through to front-end patient access workflows.
Work History
Patient Registration Associate
3 Years 9 Months- Process 65 patient registrations per shift while maintaining accurate intake documentation and front desk flow.
- Verify patient information through comprehensive intake forms and update records accurately in electronic systems.
- Protect patient confidentiality by following document protocols and maintaining HIPAA-compliant handling practices.
- Support patients and families with clear medical equipment instructions and responsive customer care.
- Promote teamwork among patient registration associates to strengthen morale and keep daily coverage steady.
- Coordinate appointments, copay collection, and prior authorization requests to keep registration tasks moving efficiently.
- Check patients in when they arrive and complete discharge or checkout-related registration tasks.
Customer Service
1 Year 2 Months- Handled [50-55 customer interactions daily across phone calls and email while resolving account questions.
- Used multiple software systems to access customer accounts and verify account details before resolving inquiries.
- Researched policies thoroughly to provide accurate solutions and consistent guidance for Amazon customers.
- Communicated professionally through phone and email to address concerns and deliver exceptional results.
Phlebotomy Technician
2 Years 4 Months- Calibrated and maintained phlebotomy equipment to support dependable daily use.
- Drew and collected blood from infants in the pediatrics unit using age-appropriate techniques.
- Drew blood from adult patients with careful attention to comfort and specimen quality.
- Entered patient information accurately and completed assigned tasks on schedule.
- Maintained HIPAA compliance while handling patient records and related documentation.
Office Clerk / Customer Service
1 Year 10 Months- Established and maintained internal office procedures to keep daily clerical work organized and consistent.
- Responded to client emails promptly, resolved concerns as they arose, and supported positive customer communication.
- Scanned and routed documents for future department review while maintaining accurate records and filing order.
Education
Associate Degree
Cerficaon
High School Diploma
Skills
Administrative support
Data entry
Telecommunication
Customer care and service skills
Product knowledge
Insurance verification
Appointment scheduling
Prior authorization
Copay collection
Patient registration
HIPAA compliance
Patient intake
Specimen handling
Medical equipment instruction
Electronic health records
Front desk operations
Certification
CERTIFIED PHLEBOTOMIST 2018
Timeline
Patient Registration Associate
Texas Women’s Hospital
11.2022 - 08.2026Read More
Customer Service
Amazon
09.2021 - 11.2022Read More
Phlebotomy Technician
Methodist Hospital
11.2018 - 03.2021Read More
Office Clerk / Customer Service
Strategic Protection
01.2017 - 11.2018Read More
Glenda Dawson High School
High School Diploma
Read More
BC Houston Career Training Academy Inc.
Cerficaon
Read More
Houston Community College (HCC)
Associate Degree
Read More