Alma Hernandez
Fallbrook
Summary
Results-driven retail manager with a strong background in customer service and team training. Successfully improved sales performance through strategic promotions and staff mentorship, contributing to overall store profitability.
Overview
25
25
years of professional experience
Work History
Store Manager
AutoZone
Fallbrook, CA
11.2018 - 11.2025
- Led daily store operations, ensuring optimal inventory levels and merchandising standards.
- Trained and mentored staff on product knowledge, customer service techniques, and sales strategies.
- Implemented promotional displays, enhancing customer engagement and driving sales performance.
- Analyzed sales data to identify trends, adjust inventory strategies, and improve store profitability.
Assistant Manager
Oreilly Auto Parts
Fallbrook, CA
09.2000 - 10.2017
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management systems to streamline stock control processes.
- Developed strategic marketing initiatives to increase store visibility and sales.
Education
High School Diploma -
Ivy High School
Fallbrook, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
AutoZone
11.2018 - 11.2025
Assistant Manager
Oreilly Auto Parts
09.2000 - 10.2017
High School Diploma -
Ivy High School