Alma Hernandez
Center,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Cashier, bartender, waitress
Rancho Grande Restaurant
Center, TX
03.2025 - Current
- Processed customer transactions accurately and efficiently.
- Managed cash register operations during busy service hours.
- Provided excellent customer service and addressed inquiries promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer payments by cash or credit, ensuring accuracy in transactions.
- Handled customer complaints with patience and professionalism.
- Maintained cleanliness and organization of the checkout area.
- Assisted in training new cashiers on procedures and systems.
- Executed additional tasks assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Collaborated with team members to enhance workflow and improve office efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Drove customer feedback to deliver information to management for corrective action.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
General Manager
Frida’s Paleteria
Carthage, Texas
07.2021 - 07.2024
- Managed daily operations of a busy paleteria, ensuring smooth service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Coordinated marketing initiatives to promote seasonal flavors and special events.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
Leader in Training
STS recycle
Jacksonville, Texas
12.2018 - 07.2021
- Trained staff on safety procedures and recycling best practices.
- Coordinated team efforts to optimize recycling processes and workflows.
- Implemented training sessions on equipment usage and maintenance protocols.
- Monitored inventory levels of recyclable materials and supplies regularly.
- Facilitated communication between departments to enhance teamwork and collaboration.
- Evaluated performance metrics to identify areas for process improvement.
- Collaborated with other departments within the organization to ensure effective communication between teams.
- Trained workers in sales strategies to improve store profitability.
- Provided guidance and support to team members on a daily basis.
- Managed opening and closing functions of store for optimal operations.
- Identified opportunities for cost savings while maintaining quality standards.
- Worked closely with front-line employees to fully understand every role and better support staff members.
- Monitored employee performance and provided feedback and coaching.
- Prepared presentations for senior leadership regarding team initiatives or projects.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Created and managed budgets for travel, training, and team-building activities.
Education
Colegio Excelsior
Torreón , Coahuila Cédula Profesional - Kindergarten And Preschool Education
Colegio Excelsior
08.2011 - 05.2014
Skills
- Point of sale systems
- Cash handling
- Transaction processing
- Payment posting
- Cash drawer balancing
- Credit card processing
- Refunds and exchanges
- Merchandise exchange
- Order taking
- Order verification
- Inventory management
- Inventory control
- Checkout monitoring
- Fraud prevention awareness
- Service excellence
- Customer service
- Customer relations
- Issue resolution
- Complaint resolution
- Effective communication
- Clear communication
- Team collaboration
- Training and onboarding
- Staff training
- Multitasking skills
- Time management
- Reliability and punctuality
- Cleaning and sanitizing
- Basic math
- Data entry
- Reports and documents
- Sales reporting
- Marketing initiatives
- Software proficiency
- Bilingual communication
- Empathy and patience
- Problem solving
- Organizational growth
- Regulatory compliance
- POS systems
- Cash handling expertise
- Order packaging
- Money handling
- Purchase assistance
- Refund handling
- ID verification
- Transaction processing
- Communication skills
- Software proficiency
- Bilingual communication
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier, bartender, waitress
Rancho Grande Restaurant
03.2025 - Current
General Manager
Frida’s Paleteria
07.2021 - 07.2024
Leader in Training
STS recycle
12.2018 - 07.2021
Cédula Profesional - Kindergarten And Preschool Education
Colegio Excelsior
08.2011 - 05.2014
Colegio Excelsior