Diana Begley
Work Preference
Job Search Status:
Work Type
Location Preference
Minimum Desired Compensation
Important To Me
Dynamic hospitality professional with extensive experience at Burlingame Country Club, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective upselling techniques and meticulous order accuracy. Recognized for training new staff and resolving complaints, ensuring a seamless dining experience in high-volume settings.
Results-focused Job Title dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Work History
Waitress/bartender/hostess/front of House Manager
8 Years 1 Month- Delivered attentive table service while anticipating member preferences and dining room needs.
- Coordinated order timing with kitchen staff to maintain smooth meal service.
- Recommended menu selections, specials, and beverage pairings to enhance guest satisfaction.
- Trained new servers on service standards, dining room procedures, and member etiquette.
Waitress/bartender/hostess
3 Years 11 Months- Trained new servers on table service standards, menu knowledge, and POS order entry.
- Coordinated efficient dining room flow by prioritizing tables, orders, and guest needs.
- Managed accurate food and beverage orders using POS system and communicated special requests.
- Resolved guest concerns promptly to maintain positive service and repeat patron satisfaction.
Hairstylist
3 Years 1 MonthSchedule/reschedule appointments
Costumer services on a daily basis
Cut/color/style hair for men, women and children
Ordering materials
Making phone calls daily
Scheduling
Consultations with clients daily
Education
Associate of Arts
I also took business classes