Lekeisha Pina
Fall River ,MA
Summary
Dynamic and engaging, with a proven track record of enhancing customer satisfaction and loyalty at Primo's on Water Street. Excelled in high-volume environments, showcasing strong multitasking and exceptional customer service skills. Known for fostering positive relationships, both as a team player and in client interactions, significantly contributing to a welcoming and efficient workplace.
Overview
10
10
years of professional experience
Work History
Front House/ Bartender and Waitress
Primo's on Water Street
36 Water Street, Fall River, Ma
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Stylist
Super Cuts
Fall River, MA
02.2018 - 09.2019
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Receptionist Administrator
Fall River CD Recreation
Fall River, MA
01.2015 - 11.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Education
Cosmetology License - Cosmetology
Rob Roy Academy
260 South Main Street, Fall River, Ma 02-2018
High School Diploma -
BMC Durfee
Elsbree Street, Fall River, MA 06-2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
Accomplishments
- Implemented procedures that reduced wasted stock by [Number]%.
- Contributed to service that earned a stellar review in [Name of Publication].
Languages
Polish
Limited Working
Timeline
Front House/ Bartender and Waitress
Primo's on Water Street
10.2024 - Current
Stylist
Super Cuts
02.2018 - 09.2019
Receptionist Administrator
Fall River CD Recreation
01.2015 - 11.2017
Cosmetology License - Cosmetology
Rob Roy Academy
High School Diploma -
BMC Durfee