Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ALMA HRNJIC

Erie,PA
ALMA HRNJIC

Summary

Proven team leader and customer service expert, I excelled at Tropic Zivinice by driving sales through engaging displays and exceptional service, leading to enhanced customer satisfaction. Fluent in multiple languages, I leverage my hospitality background and multitasking abilities to deliver outstanding results, prioritizing efficiency and team development.

Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience

Work History

Springfield Senior Living

Housekeeper
07.2017 - 06.2018

Job overview

  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Tropic Zivinice

Sales Associate/Supervisor
03.2011 - 06.2015

Job overview

  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
  • Trained new sales team associates.

Education

Penn State Behrend
Erie, PA

Certificate from Medical Assistent
05-2021

Gimnazija Zivinice
Zivinice, BiH

High School Diploma
05-2010

Skills

  • Teamwork
  • Customer service
  • Hospitality background
  • Customer service-focused
  • FLUENT IN Bosnian, Serbian, Croatian
  • Hardworking
  • Multitasking and prioritizing

Timeline

Housekeeper

Springfield Senior Living
07.2017 - 06.2018

Sales Associate/Supervisor

Tropic Zivinice
03.2011 - 06.2015

Penn State Behrend

Certificate from Medical Assistent

Gimnazija Zivinice

High School Diploma
ALMA HRNJIC