Summary
Overview
Work History
Education
Skills
Languages
Timeline
Technology Skills
Training
Generic

Alma Hysaj

Evanston,IL

Summary

Experienced with software quality assurance testing, focusing on identifying and resolving software issues. Utilizes automated testing tools to enhance software reliability and performance. Strong understanding of team collaboration and adaptability in dynamic project environments.

Overview

12
12
years of professional experience

Work History

Peer Support Specialist

Prevail Health Solutions
01.2020 - 01.2024
  • Assisted clients with setting and working towards recovery goals, offering resources and practical support.
  • Maintained accurate and confidential documentation of client interactions following HIPPA and agency guidelines.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Assisted clients in navigating mental health services, simplifying process of obtaining care.

Junior QA Engineer

Prevail Health Solutions
01.2024 - 04.2025
  • Logged and tracked bugs using tools and ensured accurate documentation and timely resolution.
  • Conducted functional, regression, and smoke testing across web and mobile platforms to verify software quality and performance.
  • Collaborated with developers and product teams to clarify requirements and ensure test coverage aligned with business goals.
  • Wrote and executed test cases and test plans, updating them as features evolved.
  • Reported issues clearly with detailed reproduction steps, screenshots, and logs to help developers resolve bugs quickly.
  • Enhanced software quality by developing and implementing comprehensive testing strategies.
  • Contributed to successful product launches through meticulous end-to-end testing of applications.

Manager

World Fresh Market
05.2013 - 07.2020
  • Schedule employees and ensured that all shifts were fully staffed.
  • Responsible for the hiring and training, scheduling and evaluating employees.
  • Improved store appearance and product presentation to meet company standards.
  • Oversaw large sum cash drops, filing incident reports, and ensuring policies/guidelines were adhered to by employees.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Bachelor of Arts - Social Work

Northeastern Illinois University (NEIU)
Chicago, IL
01.2020

Skills

  • Excel Programs
  • Manual testing
  • Smoke testing
  • Regression Testing
  • Test case design
  • Performance testing
  • Bug reporting
  • Test planning
  • New feature testing
  • Bug tracking and resolution

Languages

Albanian
Native or Bilingual

Timeline

Junior QA Engineer

Prevail Health Solutions
01.2024 - 04.2025

Peer Support Specialist

Prevail Health Solutions
01.2020 - 01.2024

Manager

World Fresh Market
05.2013 - 07.2020

Bachelor of Arts - Social Work

Northeastern Illinois University (NEIU)

Technology Skills

  • MS Word
  • Excel Programs
  • PowerPoint
  • Internet Research
  • Social Media
  • Google Docs

Training

Certified in (DCFS) Mandated Reporters Training

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