Alma Jabin
SAINT ALBANS,NY
Summary
Results-driven Software Engineer with a strong background in IT support, software development, and customer service. Extensive experience troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems. Proven ability to analyze and resolve complex technical issues efficiently. Strong knowledge of networking, operating systems, and IT service desk operations. Active MBI Clearance, with experience working on federal government contracts. Seeking to leverage technical expertise and problem-solving skills as an IT Service Desk Technician at USPS.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Developer
Trinity Technology Partners Inc.
Greenbelt, MD
12.2022 - Current
- Developed and maintained IRS components using Java, Python, and shell scripting.
- Designed APIs and microservices using SpringBoot and Flask.
- Collaborated with teams to ensure compliance with federal security standards.
- Provided technical support and troubleshooting for IRS LSS-ADR Project.
- Assisted end-users in resolving software, networking, and account access issues.
- Maintained system documentation and ensured compliance with federal IT security standards.
- Managed ticketing systems for tracking and resolving IT service desk requests.
Software Engineer II
iHerb LLC
Irvine, CA
01.2023 - 01.2024
- Developed and maintained software applications, ensuring smooth operations.
- Provided technical support to internal teams, resolving software and system-related issues.
- Conducted system troubleshooting, debugging, and performance optimization.
- Worked with IT teams to deploy software updates and security patches.
Shift Supervisor
KFC
Elmont, NY
02.2022 - 01.2023
- Provided customer support, troubleshooting POS systems and network connectivity issues.
- Assisted in hardware and software maintenance of store IT equipment.
- Trained new employees on IT system usage and troubleshooting procedures.
Server
American Star Services Inc.
Jackson Heights, NY
08.2021 - 02.2022
- Assisted in technical troubleshooting and customer inquiries.
- Maintained and updated system records and reports.
Education
Master of Arts - Human Resources Management
University of Dhaka
Dhaka, Bangladesh01-2015
Skills
- IT Support & Troubleshooting: Diagnosing and resolving hardware, software, and network issues
- Operating Systems: Windows, Linux, macOS
- Networking: TCP/IP, VPN, Remote Desktop, DNS, DHCP
- Software & Tools: ServiceNow, Jira, Active Directory, Microsoft 365, Ticketing Systems
- Programming Languages: Python, Java, SQL
- Cybersecurity & Compliance: Federal IT security protocols, MBI Clearance/Public Trust Clearance , IT security best practices
- Customer Support & Communication: Strong interpersonal and technical communication skills
Certification
- MBI Clearance (Moderate Risk Background Investigation)
Languages
English
Professional
Bengali
Professional
Hindi
Limited
Key Qualifications for USPS IT Service Desk Technician Role
- Technical Troubleshooting: Extensive experience in diagnosing and resolving IT issues, making me well-suited for first-level IT service desk support.
- Networking & Operating Systems: Proficiency in network configurations, security protocols, and system maintenance.
- Customer Service & Communication: Strong experience in help desk operations, ensuring effective communication with users at all levels.
- Federal IT Experience: Current MBI Clearance and experience working as a government contractor provide familiarity with federal IT security standards.
- Remote Work Readiness: Proven ability to work independently in a remote IT environment, making me a strong fit for USPS’s Remote Work Program.
References
References available upon request.
Timeline
Software Engineer II
iHerb LLC
01.2023 - 01.2024
Software Developer
Trinity Technology Partners Inc.
12.2022 - Current
Shift Supervisor
KFC
02.2022 - 01.2023
Server
American Star Services Inc.
08.2021 - 02.2022
Master of Arts - Human Resources Management
University of Dhaka
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