ALMA JIMENEZ
Benton,AR
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Sales Associate at Hobby Lobby to Police Officer. Excelled in teamwork and collaboration, significantly enhancing community trust and customer satisfaction. Skilled in time management and adept at multitasking, consistently achieving excellent accuracy levels in high-pressure environments.
Overview
31
31
years of professional experience
Work History
Embroidery Machine Operator
Custom Advertising Products
Little Rock, AR
07.2025 - 02.2026
- Operated multi-head embroidery machines to produce high-quality custom designs.
- Set up and calibrated machines for various fabric types and thread colors.
- Monitored production processes to ensure consistent quality and adherence to specifications.
- Trained junior operators on machine operation and troubleshooting techniques.
Sales Associate
TEECO Safety Inc. Web
Benton, AR
02.2025 - 06.2025
- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Maintained organized merchandise displays to enhance store aesthetics and accessibility.
- Processed sales transactions accurately using point-of-sale (POS) systems while ensuring a smooth checkout experience.
- Collaborated with team members to execute promotional setups and maintain stock levels throughout the store.
Saline Co. 911 Call Taker
Saline Co. Office of Emergency
Benton, AR
07.2024 - 01.2025
- Managed emergency call intake and prioritized responses based on severity.
- Operated communication systems to relay critical information to first responders.
- Documented detailed call logs ensuring accurate record-keeping for incident reports.
- Collaborated with law enforcement and medical teams to coordinate efficient responses.
Sales Associate
Hobby Lobby
Benton, AR
04.2022 - 06.2024
- Currently working in the Fabric and Needle Art Department as a sales associate.
Cashier
The Home Depot Inc
Benton, AR
01.2018 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Police Officer
Little Rock Police Department
04.1995 - 01.2016
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Education
No Degree -
UALR
Little Rock, AR And Benton, ARHigh School Diploma -
Marie Curie High School
Chicago, IL06-1986
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
Timeline
Embroidery Machine Operator
Custom Advertising Products
07.2025 - 02.2026
Sales Associate
TEECO Safety Inc. Web
02.2025 - 06.2025
Saline Co. 911 Call Taker
Saline Co. Office of Emergency
07.2024 - 01.2025
Sales Associate
Hobby Lobby
04.2022 - 06.2024
Cashier
The Home Depot Inc
01.2018 - 04.2022
Police Officer
Little Rock Police Department
04.1995 - 01.2016
No Degree -
UALR
High School Diploma -
Marie Curie High School