Juana Mayela Roman-Salas
Reno,NV
Summary
Experienced Customer Assistance Representative with strong attention to detail and high level of energy. Skilled in administration, dedicated to providing exceptional customer service that consistently exceeds expectations. Excellent organization, communication, and administrative abilities, confident in ability to support any company in delivering top-level customer support.
Overview
11
11
years of professional experience
Work History
Embroidery Machine Operator
Aramark
08.2016 - Current
- Operated Embroidery machine to embroider names, initials, or decorative designs on garments, household articles, material
- Attention to detail on every order, reading work order to determine type and location of embroidery
- Turned setscrews to regulate machine settings, inspected machines prior to use and while operating to confirm exceptional orders
- Inspected out bound orders, confirming all details are correct prior to shipping
- Packed orders and prepared for shipping
- Maintained exceptional customer service when taking orders
- Making sure all details were put into every order
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
Customer Support
Sodexo Corp.
01.2014 - 08.2016
- Receiving payments by cash, check, Credit, and Automatic Debits
- Maintained excellent customer service and performed customer relations assistance
- Developed key customer relations to enhance customer experience
- Payed close attention to detail on all customer interactions to build exceptional customer client business
- Facilitated smooth communication between internal teams like sales, logistics, customer support for better order fulfillment process.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Trained new hires in company policies, procedures, and best practices for providing top-notch customer support.
Education
High School Diploma -
Sparks High School
Sparks, NV01.2006
Medical Assistant Certificate -
Milan Institute of Medical Assisting
Reno, Nevada01.2008
Skills
- Proficient in Computer Software
- Proficient in Microsoft Word
- Excel Proficiency
- Email Management
- Bilingual
- Fluent in Spanish
- Fluent in English
- Exceptional Written Skills
- Exceptional Verbal Skills
- Customer Service
- Process Improvement
- Attention to Detail
- Detail oriented
- Task Scheduling
- Managing
- Employee Training
- Mentoring
- Staffing Management
- Planning Management
- Multi-tasking
- Time management
- Help Desk Experience
- Customer Relations
- Typing
- Clerical Experience
Timeline
Embroidery Machine Operator
Aramark
08.2016 - Current
Customer Support
Sodexo Corp.
01.2014 - 08.2016
Medical Assistant Certificate -
Milan Institute of Medical Assisting
High School Diploma -
Sparks High School
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