Alma R. Leal
Summary
Bi-lingual highly motivated professional with the ability to learn quickly. Seeking a new career as a reliable team member with a reputable organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate Manager
Cellular Sales Verizon Wireless
02.2020 - Current
- Build rapport with my customer to give the best experience and satisfaction
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed client rapport for better customer satisfaction and repeat business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Security Guard
Alliance Security Training Institute
10.2019 - Current
- Patrolled premises
- Secured entrances and exists
- Trained in recognizing terrorist threat to security and property
- Scanned personnel, belongings and shipments to identify dangerous items or signs of theft
Supervisor
Finex Group Collections
11.2006 - 09.2019
- Review reports submitted by staff members to recommend approval or to suggest changes
- Resolve consumer complaints regarding disputes and service
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Compliance work dealing with legal part of the process.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
G.E.D -
Morgan Hill Adult School
Morgan Hill, Ca01.2012
Skills
- Conflict Resolution
- Teamwork
- Critical thinking
- Ability to work under pressure
- Flexibility/Adaptability
- Computer skills
- Communication skills
- Time management
- Negotiation expertise
- Salesforce proficiency
- Meeting management
Certification
- Adult and Pediatric First Aid/CPR/AED, 09/17/19
- Power To Arrest, 10/30/19
Timeline
Sales Associate Manager
Cellular Sales Verizon Wireless
02.2020 - Current
Security Guard
Alliance Security Training Institute
10.2019 - Current
Supervisor
Finex Group Collections
11.2006 - 09.2019
G.E.D -
Morgan Hill Adult School
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