Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alma R. Leal

Summary

Bi-lingual highly motivated professional with the ability to learn quickly. Seeking a new career as a reliable team member with a reputable organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Associate Manager

Cellular Sales Verizon Wireless
02.2020 - Current
  • Build rapport with my customer to give the best experience and satisfaction
  • Consulted with customers to understand their desires and suggest the best products to meet their needs
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed client rapport for better customer satisfaction and repeat business.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Security Guard

Alliance Security Training Institute
10.2019 - Current
  • Patrolled premises
  • Secured entrances and exists
  • Trained in recognizing terrorist threat to security and property
  • Scanned personnel, belongings and shipments to identify dangerous items or signs of theft

Supervisor

Finex Group Collections
11.2006 - 09.2019
  • Review reports submitted by staff members to recommend approval or to suggest changes
  • Resolve consumer complaints regarding disputes and service
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Compliance work dealing with legal part of the process.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

G.E.D -

Morgan Hill Adult School
Morgan Hill, Ca
01.2012

Skills

  • Conflict Resolution
  • Teamwork
  • Critical thinking
  • Ability to work under pressure
  • Flexibility/Adaptability
  • Computer skills
  • Communication skills
  • Time management
  • Negotiation expertise
  • Salesforce proficiency
  • Meeting management

Certification

  • Adult and Pediatric First Aid/CPR/AED, 09/17/19
  • Power To Arrest, 10/30/19

Timeline

Sales Associate Manager

Cellular Sales Verizon Wireless
02.2020 - Current

Security Guard

Alliance Security Training Institute
10.2019 - Current

Supervisor

Finex Group Collections
11.2006 - 09.2019

G.E.D -

Morgan Hill Adult School

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Alma R. Leal