Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Alma Lopez

Melrose Park,IL

Summary

Customer service professional with proven expertise in delivery coordination and order management. Achievements include resolving conflicts and significantly improving customer satisfaction through effective communication. Adaptable and quick to learn, with a strong ability to thrive in new environments. Committed to continuous learning and successfully managing change.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender

Garden Manor Banquets
Chicago, IL
03.2023 - Current
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Effectively multitasked within fast-paced environment.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Customer Service / Delivery Coordinator

Studio41
Chicago, IL
07.2015 - 04.2025
  • Communicated with customers to ensure accuracy of delivery dates and specifics
  • Utilized Outlook email to communicate delivery status updates to customers and sales representatives.
  • Utilized POS and Eclipse system to track customer orders and deliver updates.
  • Entered customer and order details in OnDemand platform to formulate daily routes and track delivery progress.
  • Facilitated customer communication through text messages with RedChirp to resolve inquiries and manage payments.
  • Engaged with internal teams to supply customers with reliable lead time information for products and out-of-state shipments.
  • Tackled challenges efficiently to achieve best outcomes for customers.
  • Manage customer inquiries both in person and by phone, while organizing delivery responsibilities for the upcoming day.
  • Assessed order balances and ensured full product release to customer by checking off documentation for company record.
  • Utilized SalesForce to assist customers with product challenges and manage warranty replacement requests from vendors.

Cashier /Call Center Customer Service Representative

Target
CHicago, IL
11.2012 - 07.2015
  • Answered customer questions and provided store information.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Collected payments and provided accurate change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed sales transactions to prevent long customer wait times.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.

Education

High School Diploma -

Kelvyn Park High School
Chicago, IL
06-2014

Skills

  • Delivery coordination
  • Order management
  • Customer communication
  • Inventory tracking
  • Payment processing
  • Salesforce utilization
  • Problem solving
  • Data entry
  • Conflict resolution
  • Attention to detail
  • Multitasking
  • Route deliveries
  • Organizational skills
  • Customer service
  • Adaptability
  • Address verification
  • Change-of-address orders
  • Delivery scheduling
  • Decision-making
  • Record keeping
  • Paperwork processing

Certification

  • Basset Card

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Bartender

Garden Manor Banquets
03.2023 - Current

Customer Service / Delivery Coordinator

Studio41
07.2015 - 04.2025

Cashier /Call Center Customer Service Representative

Target
11.2012 - 07.2015

High School Diploma -

Kelvyn Park High School

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