Alma Lujan
Buckeye,AZ
Summary
Clinical Coordinator with MTM, where I excelled in customer service and long distance travel accomodations for medical appointments for members. Demonstrated expertise in data entry and coordination, significantly enhancing family support during medical crises. Skilled in problem-solving and active listening, consistently achieving positive outcomes for members. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
17
17
years of professional experience
Work History
Clinical Coordinator
MTM
02.2012 - Current
- Assist families with long distance travel accomodations for medical appointments.
- Assist families with meal assistance for long distance travel requests.
- Assist families with meals and lodging while a member of the family is inpatient.
Customer Service Representative
Dependable Medical Transport
05.2007 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Data Collection
- Coordination
Timeline
Clinical Coordinator
MTM
02.2012 - Current
Customer Service Representative
Dependable Medical Transport
05.2007 - 02.2012
High School Diploma -
Van Nuys High School
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