Hi, I’m
Alma Marroquin
Spring Valley,NY
Summary
Driven and bilingual professional with a proven track record at Dominican University New York, enhancing office efficiency and mastering data management. Excelled in customer service and team leadership at Oh Nuts! Monsey, significantly improving transaction accuracy. Skilled in computer technology and adept at fostering positive interactions, I blend strong organizational abilities with effective communication skills.
Overview
1
year of professional experience
Work History
Dominican University New York
Work Study Office Assistant
08.2023 - Current
Job overview
- Ensured accurate data entry for student records by diligently reviewing information before submission into the system.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in students.
- Provided excellent customer service, addressing inquiries from students, staff, and faculty in a timely manner.
- Confirmed appointments, communicated with students, and updated records.
Oh Nuts! Monsey
Cashier Team Lead
02.2023 - 04.2024
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of online orders.
- Trained team members on cash register operation and cash handling.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Dominican University New YorkOrangeburg, NY
Bachelor of Arts from Forensic Psychology
05.2026
University Overview
- Dean's List 2023- present
- Member of Phi Theta Kappa, Pi Gamma Mu & Psi Chi
- 3.93 GPA
- Treasurer of the Student Organization of Latinos
Spring Valley High SchoolSpring Valley, NY
High School Diploma
06.2022
University Overview
- Ranked in Top 10% of class
- Extracurricular Activities: Tennis team
- Member of the English, Language, and Social Studies National Honors Societies
Skills
- Strong Organization
- Computer Skills
- Fluent in English and Spanish
- Reception and Office Support
Timeline
Work Study Office Assistant
Dominican University New York
08.2023 - Current
Cashier Team Lead
Oh Nuts! Monsey
02.2023 - 04.2024
Dominican University New York
Bachelor of Arts from Forensic Psychology
Spring Valley High School
High School Diploma
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