Alma Morales
Elmwood Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Analyst
HCL Technologies
07.2021 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Monitored compliance and filing requirements in conjunction with staff and management.
Billing Specialist
Xerox
09.2001 - 07.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency. Via
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Developed and maintained billing procedures to make timely payments.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
Education
Associate of Applied Science -
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Data Modeling
- Microsoft Office
- Oracle PeopleSoft
- Client Relationship Management
- Oracle Primavera Enterprise Project Portfolio Management
- Tracking Metrics
- UAT Support
- Cisco Jabber
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Six Sigma Yellow Belt Certified
Timeline
Senior Analyst
HCL Technologies
07.2021 - Current
Billing Specialist
Xerox
09.2001 - 07.2021
Associate of Applied Science -
City Colleges of Chicago - Wilbur Wright College