Alma Morales

Key Responsibilities & Achievements

• Processed tenant payments for a property consisting of 1,100 units, ensuring accurate posting, timely reconciliation, and compliance with accounting standards.
• Strengthened cash‑flow visibility by maintaining precise payment records and reducing posting errors through consistent quality checks.
• Collaborated with leasing and accounting teams to resolve discrepancies, address tenant billing inquiries, and streamline payment processing workflows.
• Utilized accounting software for accurate financial reporting and data entry efficiency.

• Reconciled customer accounts, ensuring accurate records and timely resolution of outstanding balances.
• Collaborated with cross-functional teams to resolve billing issues, improving customer satisfaction and retention.
• Led training sessions for new team members on billing procedures and software tools, fostering team development.
• Coordinated with external collections agencies to recover overdue accounts while maintaining customer relationships.
• Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
• Developed professional relationships with internal and external clients to encourage open communication and feedback.