Alma Murillo
Los Angeles,CA
Summary
Accomplished Branch Manager with a robust history at Wells Fargo, demonstrating exceptional skills in business development and risk management. Excelled in relationship building, leading teams to surpass sales targets by over 30%. Renowned for cash handling expertise and fostering staff optimization, I embody a blend of strategic insight and interpersonal prowess to drive financial success.
Overview
19
19
years of professional experience
Work History
Branch Manager
Wells Fargo
Los Angeles, CA
05.2017 - Current
- Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
- Initiated sales campaigns to increase deposits and loan products in the branch.
- Established relationships with corporate clients to identify potential business opportunities.
- Maintained confidentiality of all banking records and transactions.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Assistant Branch Manager
Wells Fargo
Los Angeles, CA, CA
10.2015 - 05.2017
- Monitored daily operations of the branch, including staff management, customer service and security protocols.
- Conducted regular meetings with employees to discuss performance goals and objectives.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Personal Banker
Wells Fargo
Los Angeles , CA
07.2014 - 10.2015
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Created strategic financial solutions to suit individualized client needs.
- Recognized opportunities for cross-selling additional banking products or services.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Followed operational standards, promoting security, risk management and compliance.
Customer Service & Sales Representative
Wells Fargo
Los Angeles, CA
09.2009 - 06.2014
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Educated customers on product features and benefits.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Operated register, handled cash and processed credit card transactions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Personal Banker
JPMorgan Chase
Pacific Palisades, CA
06.2006 - 05.2010
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Created strategic financial solutions to suit individualized client needs.
- Recognized opportunities for cross-selling additional banking products or services.
- Followed operational standards, promoting security, risk management and compliance.
Education
Cosmetology License -
International Academy of Beauty
Los Angeles, CA01-2005
High School Diploma -
Hamilton High School
Los Angeles, CA06-2002
Skills
- Cash handling expertise
- Sales professional
- Expert in risk management
- Staffing optimization
- Account analysis expertise
- Policy formulation
- Business development expertise
- Bank security expert
- Relationship building and management
- Excels in team leadership
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Branch Manager
Wells Fargo
05.2017 - Current
Assistant Branch Manager
Wells Fargo
10.2015 - 05.2017
Personal Banker
Wells Fargo
07.2014 - 10.2015
Customer Service & Sales Representative
Wells Fargo
09.2009 - 06.2014
Personal Banker
JPMorgan Chase
06.2006 - 05.2010
Cosmetology License -
International Academy of Beauty
High School Diploma -
Hamilton High School
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