Alma Navarro
Laveen,AZ
Summary
Dynamic and detail-oriented professional with extensive experience at Gila River Health Care, excelling in appointment scheduling and patient intake. Proven ability to enhance electronic health records and ensure compliance with HIPAA regulations. Adept at generating insightful reports while fostering strong communication with patients and providers to streamline healthcare processes.
Overview
6
6
years of professional experience
Work History
Appointment and Referral Clerk
Gila River Health Care
Laveen, Arizona
06.2021 - Current
- Scheduled patients according to availability, urgency, and insurance authorization guidelines.
- Interviewed patients to complete case histories and intake forms.
- Drafted reports to track patient referrals and scheduling issues.
- Answered incoming calls from patients or providers regarding referrals, or other inquiries.
- Scheduled and confirmed patient appointments and consultations.
Retail Sales Associate
Cracker Barrell
Chandler , Az.
07.2019 - 08.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Addressed customer questions and concerns regarding products and services.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Provided product information and answered customer questions.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cross-sold products and services to increase average transaction value.
Education
Associate of Science - Business Administration
Brookline College
Phoenix, AZ11-2009
Skills
- Appointment scheduling
- Patient intake
- Electronic health records
- Reporting and documentation
- Insurance verification
- Cash handling
- Customer assistance
- Cash management
Timeline
Appointment and Referral Clerk
Gila River Health Care
06.2021 - Current
Retail Sales Associate
Cracker Barrell
07.2019 - 08.2022
Associate of Science - Business Administration
Brookline College
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