Alma N. Coleman
Hampton,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
CVS Caremark
11.2020 - Current
- Explained benefits, features and recommendations to educate the client
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed approximately 30 incoming calls, and emails per day from customers.
Bus Driver
Fulton County Schools Transportation
04.2016 - 10.2020
- Maintains cleanliness of vehicle to ensure safe operating condition
- Transports students and teachers on field trips to various locations
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
Package Handler
FedEx Ground
10.2007 - 01.2016
- Experienced administrative skill, data entry, TMS and Dispatched the switchers
- Supervised Switchers, Lead Facer
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Medical Administrative Assistant -
Everest Institute
Jonesboro, GA05.2011
Dental Assistant -
Atlanta Area Technical College
Atlanta, GA06.2010
Skills
- Customer Service
- Office 2010: Word, Excel, and PowerPoint
- Detail Oriented
- Communication Skills
- Complex problem solving
- Data Entry
- Ability to multi-task with great accuracy
- Research and Analysis
- Database Maintenance
- Phone and Email Etiquette
- Friendly, positive attitude
- Escalations Management
- Payment Processing
- Refilling medication (electronic, manual)
Timeline
Senior Customer Service Representative
CVS Caremark
11.2020 - Current
Bus Driver
Fulton County Schools Transportation
04.2016 - 10.2020
Package Handler
FedEx Ground
10.2007 - 01.2016
Dental Assistant -
Atlanta Area Technical College
Medical Administrative Assistant -
Everest Institute
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