Alma Pacheco
Houston,TX
Summary
Dynamic and detail-oriented professional with extensive experience at HEB Grocery Store, excelling in warehouse organization and product inspection. Proven ability to enhance customer satisfaction through effective teamwork and exceptional service. Skilled in forklift operation and committed to maintaining a safe work environment, ensuring efficient inventory management and streamlined operations.
Overview
10
10
years of professional experience
Work History
Receiving Specialist
HEB Grocery Store
06.2016 - Current
- Received and processed incoming shipments, ensuring accurate inventory counts.
- Inspected products for quality and damage upon delivery.
- Operated warehouse equipment to facilitate efficient unloading and storage.
- Maintained organized stock areas to optimize retrieval processes.
- Managed returns processing efficiently, collaborating with customer service representatives to quickly resolve any issues related to returned merchandise.
- Maintained a clean and safe working environment by adhering to strict safety protocols and guidelines.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Partnered with representatives from different carriers to arrange materials shipments.
Overnight Stocker and Receiver
HEB Grocery Store
06.2016 - 02.2026
- Stocked shelves efficiently, ensuring optimal product placement and inventory levels.
- Received and organized incoming shipments, maintaining accurate records of inventory.
- Collaborated with team members to restock displays and improve store layout.
- Assisted customers in locating products, enhancing overall shopping experience.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Cashier
Sam’s Club
12.2015 - 05.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing exemplary service and support.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Handled cash, credit, and gift card transactions securely, ensuring compliance with policies.
- Greeted customers entering store and responded promptly to customer needs.
Education
Houston Community College
Houston, TXSkills
- Loading and unloading
- Order picking
- Warehouse organization
- Pallet jack operation
- Forklift operation
- Stock rotation
- Product inspection
- Paperwork processing
- Product handling
- Barcode scanning
- Workplace safety enforcement
- Stockroom housekeeping
- Package inspection
- Teamwork and collaboration
- Customer service
- Attention to detail
- Handheld scanners
- Microsoft office
Languages
Spanish
Native or Bilingual
Timeline
Receiving Specialist
HEB Grocery Store
06.2016 - Current
Overnight Stocker and Receiver
HEB Grocery Store
06.2016 - 02.2026
Cashier
Sam’s Club
12.2015 - 05.2016
Houston Community College