Alma Pena
Laredo
Summary
Detail-oriented fulfillment operator with proven expertise in inventory management, order processing, and quality control. Committed to optimizing operations and ensuring on-time customer shipments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
fulfillment operator
Pcr international
Laredo
02.2022 - Current
- Receiving and storing inventory, processing orders, picking and packing items, shipping orders to their final destination, and facilitating ecommerce returns .
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Administrative Assistant
Pcr international
Laredo
12.2020 - 10.2021
- Organized and maintained filing systems for efficient document retrieval.
- Responded to inquiries and provided information to clients and visitors.
- Supported office operations by ordering supplies and managing inventory levels.
- Trained new staff on office procedures and software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Assistant Manager
Family Dollar
Laredo
08.2016 - 03.2020
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service and store policies.
- Coordinated inventory management and restocking procedures.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with team members to maintain a clean and organized store layout.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Nixon High School
Laredo, TXSkills
- Inventory management
- Order processing
- Quality control
- Data entry
- Warehouse operations
- Customer service
- Product sorting
Affiliations
- gym
- event decor
- hairdresser
Certification
- hair extensions certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
fulfillment operator
Pcr international
02.2022 - Current
Administrative Assistant
Pcr international
12.2020 - 10.2021
Assistant Manager
Family Dollar
08.2016 - 03.2020
Nixon High School